I have dell xps l502 haven't had any issues until now all of sudden went to load dvd wouldn't read it. I put different disc in it thinking was disc? But reads audio discs no issues, but when look under device manager or whatever it's showing no drivers installed but doesn't give name of device either just shows 2 multimedia devices w/o drivers! So when tell Windows to grab automatically it keeps telling me...no go. Dell diagnostics told me was geo force etc etc so that means what? laptop isn't any longer recognizing it period correct? Does it mean it's basically crashed and need to replace? What should I do next?