I wasn't sure whether to post this in Apps or in Android, so forgive me if it's in the wrong place, but I think it's an issue with my phone...
I just bought a Galaxy A53 5G (android Version 13) cell phone and I've been downloading tv shows to it and watching them at the gym. But about every 10th episode, when I select play, I get an error message that says:
"Error code: DRM_SCHEME_NOT_SUPPORTED. There's a problem with this video which might be solved automatically by restarting your device."
This happens with both my Netflix and Amazon apps. Restarting my phone does work, but when I go back to Netflix, none of my downloads are there anymore, they've all been deleted and when I go back to Amazon, my downloads are still there, but I can only watch one video. When I try to watch a second video I get the error message again.
This is extremely frustrating! Can anyone advise?
Thanks so much,
Jenny
I just bought a Galaxy A53 5G (android Version 13) cell phone and I've been downloading tv shows to it and watching them at the gym. But about every 10th episode, when I select play, I get an error message that says:
"Error code: DRM_SCHEME_NOT_SUPPORTED. There's a problem with this video which might be solved automatically by restarting your device."
This happens with both my Netflix and Amazon apps. Restarting my phone does work, but when I go back to Netflix, none of my downloads are there anymore, they've all been deleted and when I go back to Amazon, my downloads are still there, but I can only watch one video. When I try to watch a second video I get the error message again.
This is extremely frustrating! Can anyone advise?
Thanks so much,
Jenny
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