Error message when turned on says battery may be counterfit -

Mthree

Prominent
Feb 14, 2017
1
0
510
0
Brand new Powershot SX720HS. When turned on it says "Battery communication error. Does this battery have a Canon logo?. Answer is yes, then it reads "battery may be counterfeit" and turns off. Please help
 

USAFRet

Splendid
Moderator


If it is "brand new", talk to whomever you bought it from.
 

bjornl

Estimable
Mar 16, 2016
399
0
3,060
156


I would contact the seller since it sounds as if they sold you a defective (or fake) battery. But, just out of curiosity what does it do if you say it does not have a Canon logo?
 

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