External Hard Drive Won't Connect


Mar 17, 2016
My external hard drive won't connect with my HP Envy laptop all of a sudden. It's worked fine for months, but now it won't show up at all, not even in disk management. All the USB ports wok with other devices, but none for the hard drive, while the hard drive works fine on my other laptop. Both devices seem to be functioning properly, but neither seem to be able to connect and I have no idea why.

Here are some troubleshooting steps that may help.
- Start by running Windows Update with your laptop and install all the updates available.
- Next is to uninstall/reinstall the USB drivers.
- Go to Device Manager and uninstall the USB drivers.
- Once uninstalled you could either download and install the latest USB drivers from HP support site or just reboot your laptop and it should reinstall the driver automatically upon reboot.
- After the reboot do test your external drive again and see if it will work or not.
- Do also check the manufacturer site of the external HDD if there are any firmware update for it.
Thread starter Similar threads Forum Replies Date
K Laptop Tech Support 1
F Laptop Tech Support 3
H Laptop Tech Support 3
spardom Laptop Tech Support 1
cookiealexd123 Laptop Tech Support 0
JoeMcFly Laptop Tech Support 2
T Laptop Tech Support 1
alkingrey Laptop Tech Support 2
N Laptop Tech Support 1
OhGod Laptop Tech Support 0
lucasblack29 Laptop Tech Support 1
R Laptop Tech Support 1
R Laptop Tech Support 1
B Laptop Tech Support 9
B Laptop Tech Support 2
R Laptop Tech Support 1
C Laptop Tech Support 1
D Laptop Tech Support 1
T Laptop Tech Support 3
T Laptop Tech Support 1
Similar threads
Question External 3.5 Enclosure Drive Beeps When Connect to Laptop
Question External drive reallocated sectors count
Solved! Windows 7 old laptop hard drive in external, with data into Windows 10 laptop?
Solved! external hard drive not connecting
Question Fixing a faulty external drive enclosure?
Question Can the hp factory restore feature effect external hard drive if left connected?
Solved! Laptop no longer boots with drive moved to external enclosure
Question HP Stream Help[Making an External SSD the Win10 main drive (C:)]
Solved! Asus ZenBook UX51Vz-DH71 need adapter to read SSD external to Laptop
Question External Drive No Longer Recognized When Switching (via KVM)
Question USB C port cannot detect External Hard Drive but can detect USB Device, connected using an adapter
how to connect my blue ray player to my laptop as my external dvd drive
Can I connect a external hard drive with usb 3.0 with my lenovo b460e which has usb 2.0 port?
Windows Explorer Crashes When I Connect External Hard Drive
Hi! I have a Seagate external hard drive. I never had a problem using this until now. I connected it to my laptop and it says
HDD clicks on startup, and it wont connect to 2nd monitor
WD Caviar Green 1.0tb Sata 32mb Cache USB 2.0 usb not connecting
I don't have a external DVD drive to my computer can I connect my sony DVD player to my computer through the Ethernet cable an
connect external drive to aspire one
Solved! Connecting an external CD drive to aspire one D150