I have a Western Digital 1TB external hard drive. It was accidentally dropped on the floor. When I now connect it to my laptop I hear it powering up but my laptop is not recognizing it. I desperately need to retrieve my pictures since I have used this as my storage unit for all my children's photos. I've been to Best Buy and a computer fix it shop and both places recommend shipping it out for a possible repair. My question is where do you recommend I send it for repair and is it likely that I can get all my pictures from the drive? Thank you kindly for your reply.