External HDD suddenly stopped copying files, then stopped showing up in Explorer (please help)

[KingFahadX]

Hello everyone,
I've had this external 1 TB SeaGate HDD which I use to keep backups of important files. I was backing up my phone's data, then all of a sudden the transfer speed went to 0 bytes/second and didn't go back up. I tried to cancel the transfer, but it just went to "not responding" and then nothing happened.

I then tried went to the explorer page, where it was previously showing its capacity. Once this issue took place, it wasn't showing any capacity. I decided to try and eject it using the "safely eject and remove" option but that too went to "not responding". After that, I decided to shut down and restart my PC.

Once I restarted the PC, the device wasn't showing up in the Explorer. I went to "Device Manager" and it was being recognized there. I tried following some tutorials via YT that involved assigning the letter through disk management but those didn't work either. Moreover, the "safely eject and remove" option also took extremely long to load when I did this, but the device did show up there. However, clicking on ejecting it did nothing.

Is there any thing I can do to fix this? I've got years worth of data backed up into this. Any help would be greatly appreciated!

 

[COLGeek]

Try a different port/USB cable. Also try connecting to a different device.

It may just be a defective HDD, but checking the other things will help isolate the issue.

 

[KingFahadX]

Try a different port/USB cable. Also try connecting to a different device.

It may just be a defective HDD, but checking the other things will help isolate the issue.

I've checked multiple ports. Same issue on all of it. Thanks for suggesting.

 

[COLGeek]

Does the HDD work with any other device?

 

[KingFahadX]

Not at the moment, as I don't have any other devices to check it with. Is there a chance it's a faulty USB port? I did try with multiple USB ports on my PC, all with the same result

 

[COLGeek]

If you mean the HDD's USB port, yes that is possible.

 

[KingFahadX]

If you mean the HDD's USB port, yes that is possible.

I don't know if it's the correct device to check this with or not, but I tried with my PS4. Wasn't showing up there, but the HDD was showing its light.

 

[COLGeek]

Do you have the exact model number of your device? If so, please post it.

You might be able to remove the actual HDD from its enclosure and move it to another enclosure.