Firefox potentially crashing my computer.

[Dreadbeard]

I've used firefox a long time and never had problems, until a week or two ago when I did a windows reinstall.

My problem is as follows, when I use firefox 9times out of 10 it'll crash my system, it'll seem fine. Then it'll just freeze up completely, making my music play and infinite loop of buzzing, making it so I can't actually do anything but hard reset, this only seems to happen if I'm using, or recently have used firefox, I've had my pc on for a few days, no issues, use firefox bam crash.

In my event veiwer I see a few errors and warnings, they are as follows.

DNSclient events : name resolution for the name www.defendfairuse.org timed out after none of the configured dns servers responded, event I'd 1014

Kernal-pnp : the driver \driver\WUDFRd failed to load for the device root \SIDESHOW\0001, event I'd 219

Kernal-event tracing : session "Microsoft security client OOBE" stopped due to the following error: 0xC000000D, event I'd 3

Do any of these show anything to do with the crash and what I might be able to do to stop it?, if I don't use firefox, my system remains stable.

 

[scout_03]

first the link is out of service then check this http/social.technet.microsoft.com/Forums/windows/en-US/0c942bd9-47ad-4897-a5c2-485cc9fe681f/microsoft-security-client-oobe-stopped-due-to-the-following-error-0xc000000d

 

[Dreadbeard]

Should this clear up the crashing?

 

[scout_03]

give you a way to solve it .

 

[Dreadbeard]

Sweet, thanks. Ill tap back if it keeps happening.

 

[scout_03]

another thing check if all extension and plug in are up to date in firefox the latest one is version 23 .0

 

[Dreadbeard]

I'vetried stuff like that, disabled plug ins and such, still does it, but everytime it happens, I seemingly get that OOBE message.

 

[scout_03]

another link that all related mse software for the error http/social.technet.microsoft.com/Forums/windows/en-US/1d44468b-8935-4dbb-8523-225a861a43b8/session-microsoft-security-client-oobe-stopped-due-to-the-following-error-0xc000000d

 

[Dreadbeard]

That one is a little more difficult, as this doesn't happen all the time, it's intermittent, but when it does happen I get that message.

 

[scout_03]

you could try to uninstall firefox and reinstall it again ,if this not working the windows repair could help .

 

[Dreadbeard]

Ill goa little more in depth, originally this started before a reinstall of windows, after I accidentally messed up the registry wich ccleaner, I reinstalled windows, same problem, then I did another reinstall shortly after for a new motherboard, I still have the issues, so both of those unfortunitly are out of the question, but deleting the OOBE thing might work, I'm yet to give it a try.

 

[scout_03]

how many virus software do you use at the same time and never had issue with ccleaner.

 

[Dreadbeard]

I did unfortunitly, it broke my registry, I only use one virus software, Microsoft security essentials.

 

[scout_03]

uninstall mse and reinstall with the last version that should help solve your issue .

 

[Dreadbeard]

I deleted the OOBE file, and since haven't had a crash. I will continue monitoring the situation and update later.

 

[scout_03]

hope you solve it but i would do a full virus check without the network connected even the archive and restore point .

 

[Dreadbeard]

Well, it seems ok now, though every now and then it will semi freeze things up, and then after about a minute, it'll unfreeze, I checked my event log to find it said something about a service timeout.

 

[scout_03]

check if you could have more details for that service timeout .see also this http/support.microsoft.com/kb/977178/en-us