Trying to give detailed instructions over the phone to family/clients/etc isn't very fun or effective, so I'm looking for some sort of free remote access/support software. I've looked around a little and it seems most of these apps are trial versions with a pricey full version. At my day job we use "simplehelp" which is nice, but I can't have outside people connecting to our company servers for obvious reasons.
I know skype has a "screen share" view or whatever, but you can't control the other person's cursor can you?
Hmmm, I've got a friend who has an online storefront. She is the one who got me to install join.me so I could help her. I've never been prompted. I've also used it to help my parents. They may have gotten some upgrade prompts. I suspect the totally free version may have been somewhat concealed; they may have downloaded a trial instead of the perma-free one like I did.
Teamviewer works great but only for about 20 times. You then you get a message stating commercial use expected and eventually stops working. The commercial license is very expensive. http/www.remoteutilities.com/
There are 2 parts. a server "client" and viewer "remote". Seems to work well.