May 7, 2018
we tried to download Sims 4 onto my Lenovo Idea pad 110. upon completion of download, computer shuts off and all you can see is the option to choose the language for the keyboard>choose an option>troubleshoot or turn off pc (if I choose troubleshoot, I can reach command prompt)
At command prompt I have X:\windows\system32>

I am a newbie when it comes to troubleshooting so please use layman terms. LOL