from start up goes directly to choose option

May 7, 2018
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we tried to download Sims 4 onto my Lenovo Idea pad 110. upon completion of download, computer shuts off and all you can see is the option to choose the language for the keyboard>choose an option>troubleshoot or turn off pc (if I choose troubleshoot, I can reach command prompt)
At command prompt I have X:\windows\system32>

I am a newbie when it comes to troubleshooting so please use layman terms. LOL
 
Well it could just be a timing issue and the download may have had nothing to do with the problem. I would almost think that you have a hardware issue that happened just at that moment.

Was the download from EA or was is somewhere else?
 
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