from start up goes directly to choose option

[heathermartinmitchell]

we tried to download Sims 4 onto my Lenovo Idea pad 110. upon completion of download, computer shuts off and all you can see is the option to choose the language for the keyboard>choose an option>troubleshoot or turn off pc (if I choose troubleshoot, I can reach command prompt)
At command prompt I have X:\windows\system32>

I am a newbie when it comes to troubleshooting so please use layman terms. LOL

 

[webworkings]

Well it could just be a timing issue and the download may have had nothing to do with the problem. I would almost think that you have a hardware issue that happened just at that moment.

Was the download from EA or was is somewhere else?

 

[heathermartinmitchell]

from another website that had good reviews...I couldn't get ea to load.

 

[heathermartinmitchell]

so what do I do if it is a timing issue?
this happened yesterday

 

[webworkings]

I am just wondering if the game was a legit game from ea or if you got something from a bad site.