G933 wireless adaptor show's no light indicators when plugged into PS4 or computer(for test) do I need to activate it?

Danny_116

Prominent
May 31, 2017
6
0
510
0
New box opened G933 headset. Works well with wire, but when I plugged in the USB wireless adaptor to PS4 there was no lights nor action. Tested same adaptor in USB slot on computer, still no lights. Do I need to activate this thing or does this sound like a defective USB?
 

Suztera

Estimable
Mar 18, 2014
97
0
4,660
33


I would return it for a replacement/refund.
If you still want to try troubleshooting, give an email to logitech support and see if they can work it out for you.
 

Suztera

Estimable
Mar 18, 2014
97
0
4,660
33
Did you follow the instructions that came in the manual/quick start guide:
Setup for PC (PC mode)
1. Download and install Logitech Gaming
Software:
www.logitech.com/support/g933-snow
2. Set switch to Wireless On postition.
3. Connect USB Wireless Mix Adapter to PC.
Headset will automatically connect.
 

Danny_116

Prominent
May 31, 2017
6
0
510
0
Looks like I'm screwed, using a Macbook Air. Thought the USB stick would automatically activate once stuck into the PS4?
 

Suztera

Estimable
Mar 18, 2014
97
0
4,660
33


PlayStation setup (settings)
1. Plug in headset via USB or 3.5mm cables
2. Open Settings
3. Select “Sound and Screen”
4. Select “Audio Output Settings”
5. Set “Output to Headphones”
to “All Audio”
 

Danny_116

Prominent
May 31, 2017
6
0
510
0


 

Danny_116

Prominent
May 31, 2017
6
0
510
0
My PS4 acknowledges the 3.5 hook up but regarding the USB stick it won't acknowledge the plug in, sound and screen won't give me the option to go to "All Audio" and the stick it self shows no lights, red or "G" lighting up.
 

Suztera

Estimable
Mar 18, 2014
97
0
4,660
33


You could try repairing the device. If you still have issues then I would return for a replacement/refund.
 

Danny_116

Prominent
May 31, 2017
6
0
510
0
Suztera,

After hooking up 3.5, and going into Audio Output Seetings the only option it gives me is 1. Primary Output Port (HDMI out or Digital out ((optical)) 2. Audio Format (Priority) With Linear PCM, Bitstream (Dolby or Bitstream (DTS) for the choices??





 

Suztera

Estimable
Mar 18, 2014
97
0
4,660
33


I would return it for a replacement/refund.
If you still want to try troubleshooting, give an email to logitech support and see if they can work it out for you.
 
Thread starter Similar threads Forum Replies Date
txazn Audio 2
K Audio 1
S Audio 3
JoeMB84 Audio 2
B Audio 4
T Audio 0
M Audio 1
J Audio 6
T Audio 0
M Audio 0
JackGarrison Audio 1
S Audio 6
M Audio 1
C Audio 1
A Audio 2
M Audio 1
K Audio 1
roscaion Audio 1
R Audio 0
R Audio 4

ASK THE COMMUNITY