Gateway Laptop: Random BSODs after drop

Benkberg97

Estimable
Jun 4, 2015
4
0
4,510
0
Hi all,
I have a Gateway E-155-C model laptop PC. Recently, the system fell off of my bed while it was in use. The system was undamaged and since it has an SSD, no hard disk damage was done. However, when I picked it up, it had rebooted. The system works fine until you push a key on the keyboard too hard or if the system is moved while on. This causes a blue screen of death and the system has to restart. I checked the SSD for damage and didn't find any obvious damage. I re-seated the drive enclosure, and checked the RAM for damage as well. Could the fall have damaged the motherboard? It fell onto a wooden floor and never used to do this before the incident.

 

Benkberg97

Estimable
Jun 4, 2015
4
0
4,510
0


It's gotten worse. I checked the cables and none were loose. The system will now boot to the logon screen and blue screen after two seconds, not doing anything. I cannot boot into safe mode because it does the same thing. The system will not boot at all after the shutdown until I re-seat the hard drive. It's a solid state drive, so I'm not sure how that little drop could have damaged it.
 

Benkberg97

Estimable
Jun 4, 2015
4
0
4,510
0


I tried putting the SSD in a Dell laptop and it got to "Windows is loading files" and then just rebooted in a loop. I also tried booting into the BIOS on the Gateway with no hard drive installed and it failed POST. The RAM was recently replaced, since the original modules went bad, and I know that the RAM that I installed is not bad, since the sticks came from a working Vista laptop. My guess is that the drop caused motherboard damage and the MB needs to be replaced. After all, most Gateway laptops are fragile and brittle laptops, due to their cheap build quality.
 

g-unit1111

Distinguished
Moderator


Yeah Gateway and Acer laptops are notorious in regards to their ultra cheap build quality. My boss used to work for Acer and he's told me some crazy horror stories about how people treat their laptops.

If the replacement drive doesn't work I'm sure that the SATA connector was broken when the laptop was dropped. Try a USB or DVD boot disc and see what happens.
 
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