Gateway laptop won't recognize HD in UEFI

[omani]

I have a Gateway NE56r laptop that came with windows 8. I upgraded to windows 10. When I installed the creators update, I started having all kinds of problems. My last resort was to reinstall the original OS. But when I try to install using the UEFI boot mode, it doesn't recognize any of my drives. When I try to install using Legacy mode, it says no signed device drivers found. I put the driver cd in but it still can't find anything. What am I doing wrong? Or not doing?

 

[webworkings]

When you did the update to 10 most likely your system no longer had the ability to go back to the original OS. Another feature I can't stand about 10. You may well have to get yourself a CD/DVD or USB with the original OS and install that way.

 

[omani]

I'm using the restore disks I made when I first got the laptop. I didn't have any problems running windows 10 until I did the creators update. My current problem is that while reinstalling, it doesn't see the hard drive, cd/dvd drive, usb drive, etc. It does see them if I switch to legacy mode. But I can't get past the "collecting information" step because it says there are no signed device drivers.
BTW..what is the difference between signed device drivers and device drivers?

 

[webworkings]

Try this and see if it helps you with getting past that. https/answers.microsoft.com/en-us/windows/forum/windows8_1-hardware/no-signed-device-drivers-were-found/eb00010f-c779-40af-84f6-c97bae98ac61

 

[omani]

I tried your link but I still have the same problem. I have also tried suggestions from similar threads to no avail. So far, the only things I haven't done are reset the startup defaults and replace the hard drive. If this is a symptom of a bad HDD, I can replace it no problem.

 

[webworkings]

Did you try using the link while in Legacy mode? Have to ask, even I forget to change them over sometimes.

 

[omani]

I'm sorry, I don't understand. The Gateway I'm talking about is unbootable at this point. Did you mean switch the one I'm using over to Legacy? I know I might sound a bit dense, but I've been struggling with this for over two weeks now.

 

[webworkings]

You said in your original post that you ran into the message when you were in Legacy mode and tried to reinstall the OS from a USB. Then you said you tried what was in the link I included but it didn't work. I am asking which mode were you in on that computer when you tried to use the steps listed in that link (there are quite a few different things to try in there), Legacy or UEFI. And also did you try all of them. There is quite a list there of things to try.

 

[omani]

Gotcha. I tried all the steps in both modes. I even followed all the links in the article. Nothing has worked so far. What else can I do?

 

[webworkings]

Software wise, I am not sure there is more you can do. It is starting to sound like there is hardware involved.

 

[omani]

Agreed. Thank you for your help.