Solved! Get Rid of Annoying Virus

Oct 14, 2018
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I was recently the lucky recipient of a wonderful virus. I let a family member use my laptop and the rest is history. I managed to stop the annoying pop ups but I still can't open avg. Zemana found a few and deleted them but now it keeps crashing. Rkill helped to stop a few processes. HitmanPro did the bulk of removal and now it says things are clean. The updated version of Malwarebytes won't open so I tried using chameleon. It uses the previous version but can't find anything. If I update Malwarebytes via chameleon or the website it won't open anymore. Superantispyware didn't find anything. And when I try to open windows defender it says my IT administrator preventing me from accessing it's options. I don't have an IT administrator. I'm not terribly saavy when it comes to this. Please help me. Anyone. :(
 

volkgren

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Aug 13, 2017
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Try logging in with the built-in Administrator account and running your anti-virus and malware scans.
https://www.intowindows.com/enable-the-hidden-administrator-account-in-windows-10/
 
Oct 14, 2018
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I will try this now. I should note that I enabled the scan for rootkits option in malwarebytes, tried to scan and my computer crashed. Got the blue screen.


 
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