Solved! Get Rid of Annoying Virus

[leenali]

I was recently the lucky recipient of a wonderful virus. I let a family member use my laptop and the rest is history. I managed to stop the annoying pop ups but I still can't open avg. Zemana found a few and deleted them but now it keeps crashing. Rkill helped to stop a few processes. HitmanPro did the bulk of removal and now it says things are clean. The updated version of Malwarebytes won't open so I tried using chameleon. It uses the previous version but can't find anything. If I update Malwarebytes via chameleon or the website it won't open anymore. Superantispyware didn't find anything. And when I try to open windows defender it says my IT administrator preventing me from accessing it's options. I don't have an IT administrator. I'm not terribly saavy when it comes to this. Please help me. Anyone.

 

[volkgren]

Sounds like the virus is preventing your anti-virus and malwarebytes from opening.

I would check the startup programs for anything suspicious. https/support.microsoft.com/en-us/help/4026268/windows-10-change-startup-apps

You find something suspicious, disable it and any others and restart your system.

 

[leenali]

I don't see anything that looks out of the ordinary.

Sounds like the virus is preventing your anti-virus and malwarebytes from opening.

I would check the startup programs for anything suspicious. https/support.microsoft.com/en-us/help/4026268/windows-10-change-startup-apps

You find something suspicious, disable it and any others and restart your system.

 

[volkgren]

Try logging in with the built-in Administrator account and running your anti-virus and malware scans.
https/www.intowindows.com/enable-the-hidden-administrator-account-in-windows-10/

 

[leenali]

I will try this now. I should note that I enabled the scan for rootkits option in malwarebytes, tried to scan and my computer crashed. Got the blue screen.

Try logging in with the built-in Administrator account and running your anti-virus and malware scans.
https/www.intowindows.com/enable-the-hidden-administrator-account-in-windows-10/