Solved! Gigabyte p34 stuck on aptio setup utility

[Sjec414]

I have windows 10. I had an error, stop code: unexpected_store_exception. The laptop restarted but went to the aptio setup utility and won't go further. Any restart just brings it back to that.

Any help would be great. I'm in a foreign country and I dunno where to find tech support that speaks English here.

Thanks

 

[Sjec414]

MERGED QUESTION
Question from Sjec414 : "Gigabyte p34 stuck on aptio setup utility"

I have windows 10. I had an error, stop code: unexpected_store_exception. The laptop restarted but went to the aptio setup utility and won't go further. Any restart just brings it back to that.

Any help would be great. I'm in a foreign country and I dunno where to find tech support that speaks English here.

Thanks

 

[webworkings]

Try the following and see if it resolves the problem.

1. In the Aptio Setup Utility, select the "boot" menu and then select "Launch CSM" and change it to "enable".

2. Next select the "Security" menu and then select "secure Boot Control" and change to "disable".

3. Now select "Save & Exit" and press "yes".

4. Once you have done this, hold down the "power" button until the laptop turns off completely.

5. Now you want to power it back on and continually press the "F9" button for about ten seconds or until you are taken to the "Windows Recovery Menu".

6. In here select "Advanced Start Up" and then, once the recovery menu appears, select "Advance Options".

7. Choose "System Restore" and select a date prior to when the problem started.

The computer should now go through the restore process and then start normally for you.

 

[Sjec414]

There's no 'Launch CSM' option and the laptop doesn't respond to F9 no matter what I do. It returns to the aptio utility immediately

 

[webworkings]

Try going into BIOS and search for UEFI boot or similar and change it to CSM (normally in Advanced settings).

 

[Sjec414]

Thanks for your answer, but there's no 'CSM' anywhere at all. The closest thing I can see to what you're describing is under boot, where EUFI OS is the only option.

 

[webworkings]

Yes you would need to change the EUFI to CSM by going into Advanced settings to make that work.

 

[Sjec414]

And there's nothing related to BIOS in the advanced settings, unfortunately

 

[webworkings]

Hmm, that is really odd. Did you recently update the BIOS by any chance?

 

[Sjec414]

Hey webworkings, thanks very much for trying to help.

I found an English speaking laptop place here and it turned out that my ssd had wiped itself. It was in fine condition and the guy had never come across something like that before. He couldn't find anything wrong with it. I couldn't get past Aptio because there was nothing past that, I guess.

 

[webworkings]

That would certainly do it. Glad you got it fixed.