Gray & blue bios screen i think what does it mean

[Geegee_6]

Tried to start my asus from sleep -hybernate mode (too many times i think) & now i get a gray & blue screen i think is bios.

Did i wipe my system/hd? 🙁(
If not, How can i get back to normal log in screen.

Symptom: Start up screen said it was updating but I did not get in to request the update and only reboot like once a year lol

Help! 🙁 plz & thnx!

 

[Laptop_Nerd]

Hi,

Do you have any picture of the grey % blue screen or what does it say on it? Here are some troubleshooting steps as well that may help.
- Start by doing a hard reboot, remove the battery and unplug the AC adapter then press and hold the power button for 20 seconds then try booting it up again.
- If will load to the same grey & blue screen and if it's the BIOS page press F10 and it should Save and Exit.
- If it still loads in the BIOS screen, remove the HDD off the laptop then boot it up without. If it will get pass the BIOS screen and loads into a black screen with an error that could only mean that the HDD is faulty already.
- If it will still get stuck on the BIOS screen that could mean that the problem is the motherboard. Do try to open the laptop and remove the CMOS battery for a second then put it back in.
- Do contact the manufacturer of the laptop specially if its still under the factory warranty for a repair.

 

[Geegee_6]

Thank you! For your quick response. I can confirm it does boot directly to bios after loading loading loading for who knows how long BUT I cannot find a tool to get to & remove battery 🙁

I wanted to thank you in the mean time & will get back to you asap on how we (hopefully lol) fixed this without losin my data is the goal (harhar) #ihateblondemoments

Thnx agn so much!