GTX 960M problems

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Jan 13, 2011
Hi everyone

I've had my ASUS G552VW laptop for 2 years and a couple of months now. It was working perfectly fine, running games and whatnot perfectly fine for the majority of the period (GTA V, DotA 2, Battlefield, World of Warships etc.).

A couple of days ago, my GPU started dropping in performance for no apparent reason. I haven't done any windows updates, I had a pending graphics driver which I didn't install until I already noticed the performance drop. I haven't done anything special other than my daily routines. Additionally, Windows 10 task manager shows that the GTX 960M usage is at 100%, yet I do not get the CPU temperatures (nor do the fans work as hard as they used to) as I did (they now stay at slightly above idle temperatures, while previously they used to rise up by 30 degrees Celsius when on full load). After a couple of days of trying everything I thought the problem might be some faulty driver that auto updated, so I reinstalled Windows completely, to no avail, the problem still persists.

The problem is that even DotA 2 is running at 30 FPS. The weird thing is that if I tab out to desktop and tab back in, for the first couple of seconds the FPS and performance seems fine and then it drops back to 30 FPS. Tried other games as well, same results. The same games I've been playing until a couple of days ago are now suddenly lacking FPS (haven't changed any game video settings at all).

What I've tried:
Disabling battery boost from GeForce Experience
Reinstalling the graphics card driver (currently at latest: 397.64)
Restarting the laptop (obviously)
Selecting high performance GPU from the Nvidia Control Panel
Downloading windows updates
Tried updating the onboard Intel HD Graphics 530 adapter (to no avail since it wouldn't allow me to install intel's generic drivers)
Reinstalling Windows 10

Additionally I've noticed that on Intel's driver support assistant it detects the GTX 960M gpu, the status says that it's working properly but under "Availability" I get "offline". I have no idea if that's normal or not, but figured it may be a helpful additional info

As additional info, I have no indications of the GPU dying on me, no artifacts or screen flickers, everything else is working as it was other than the FPS count.

This is my Task Manager GPU status while running World of Warships (which used to run perfectly fine):

Any thoughts? Suggestions? Prayers?

Thank you in advance


Rig spec:
Operating System: Windows 10 Pro 64-bit (10.0, Build 16299) (16299.rs3_release.170928-1534)
System Manufacturer: ASUSTeK COMPUTER INC.
System Model: GL552VW
Processor: Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz (8 CPUs), ~2.6GHz
Memory: 16384MB RAM

Display Devices
Card name: Intel(R) HD Graphics 530
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics Family
DAC type: Internal
Device Type: Full Device
Device Key: Enum\PCI\VEN_8086&DEV_191B&SUBSYS_1C5D1043&REV_06
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 8267 MB
Dedicated Memory: 128 MB
Shared Memory: 8139 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)

Card name: NVIDIA GeForce GTX 960M
Manufacturer: NVIDIA
Chip type: GeForce GTX 960M
DAC type: Integrated RAMDAC
Device Type: Render-Only Device
Device Key: Enum\PCI\VEN_10DE&DEV_139B&SUBSYS_1C5D1043&REV_A2
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 12195 MB
Dedicated Memory: 4055 MB
Shared Memory: 8139 MB
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