Reinstall the Sound Card Drivers... a factory reset must have installed the Windows sound card drivers that are not always the most compatible.. you need the most compatible drivers from the soundcard maker. So, the sond card drivers should be available at the computer manufacturer's product page > Support > Downloads.
And if you have Windows 7 installed, these↓ downloads may be what you need... if you have some other Windows version, you need to specify which for a more accurate driver search.
Reinstall the Sound Card Drivers... a factory reset must have installed the Windows sound card drivers that are not always the most compatible.. you need the most compatible drivers from the soundcard maker. So, the sond card drivers should be available at the computer manufacturer's product page > Support > Downloads.
And if you have Windows 7 installed, these↓ downloads may be what you need... if you have some other Windows version, you need to specify which for a more accurate driver search.