Headphone jack not working in new laptop.

[Mythos_Man]

Hello all, I recently purchased an HP Envy 15t-j100, but upon receiving it, the 3.5 mm jack was not working. The speakers work fine, and when I plug the headphones in, the speakers turn off. But no sound comes from the headphones. I have tried three pairs of headphones, so it is not the headphones. I have also tried re-installing the IDC Audio Codec, (drivers) multiple times.
My full specs:
HP Envy 15t-j100
8gb ddr3-1600 ram
Nvidia Geforce 740M
Intel Core i7-4700MQ
15.6" 1366x768 led backlit display.
Any help is appreciated.

 

[ronintexas]

Sounds like a bad jack....maybe one that slipped through quality control. Take it back where you purchased it for a replacement.

 

[Mythos_Man]

Sounds like a bad jack....maybe one that slipped through quality control. Take it back where you purchased it for a replacement.

Are you sure it's not the drivers? Because it know that there are headphones in the jack, but it is not playing any sound.

 

[ronintexas]

The jack will "turn off" the speakers when headphones inserted about 1/2 way into the jack. That is one part of the switch. The actual output is three wires that make contact with the headphones (inserted fully into the jack) - left, right and ground. If the ground is not connected - no sound....but it will turn off the speakers.