Headphones not being detected

May 19, 2018
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I attempt to open Playback Devices and my HyperX Cloud II does not show up, yet when I plug the USB hub into the laptop it makes the sound and the USB hub itself lits up. I've tried to the "Show Disabled Devices" and "Show Disconnected Devices" no luck however.

If anyone got any idea, I will greatly appreciate it.

Minh
 
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