Hi, I have a major problem with my laptop that I need help with.
I have a toshiba laptop, model is PORTEGE Z835-P330 running window 7. Last week, I was doing some clean up and reorganizing all my files, and I deleted these folders with random number and letters as names. I looked it up and people say that they're just "left over files from the computer updates", so i thought it would be ok to delete them all. I did that, and the computer was running ok, and then I got a blue screen, and when the computer started back up:
-The window was in an 800x600 resolution and when I tried to changed it back to a higher resolution, it was fine, but the color was all dull and everything was simplified, like when you're using power saving mode.
-When I tried to play videos, I keep getting these errors "Create Device failed, D3DDR invalid.
-I also lost the Hibernate option and i can't enable it back up through any method.\
To make everything worse, I looked up my problem and some people say that I have to enable Direct3d and DIrect DRAW , my computer showed they were unavailable, and why they were unavaiable because i need to update my driver, but everything in my computer showed that they were up to date. Someone say that I need to uninstall my drivers and download a newest version on the manufacture website so I did that but when I try to run it, it won't install, it says that installation failed.
Out of options, I tried to reset my computer back to factory setting but I can't do that either ALL I keep getting is "ERROR code 10-FC12-045D". please help me fix my computer. I ran the Toshiba diagnose tool (before i uninstalled the driver) and it says that everything was fine except for my battery which i need to replace but I dont think that has anything to do with my problem. Thank you !!!
I have a toshiba laptop, model is PORTEGE Z835-P330 running window 7. Last week, I was doing some clean up and reorganizing all my files, and I deleted these folders with random number and letters as names. I looked it up and people say that they're just "left over files from the computer updates", so i thought it would be ok to delete them all. I did that, and the computer was running ok, and then I got a blue screen, and when the computer started back up:
-The window was in an 800x600 resolution and when I tried to changed it back to a higher resolution, it was fine, but the color was all dull and everything was simplified, like when you're using power saving mode.
-When I tried to play videos, I keep getting these errors "Create Device failed, D3DDR invalid.
-I also lost the Hibernate option and i can't enable it back up through any method.\
To make everything worse, I looked up my problem and some people say that I have to enable Direct3d and DIrect DRAW , my computer showed they were unavailable, and why they were unavaiable because i need to update my driver, but everything in my computer showed that they were up to date. Someone say that I need to uninstall my drivers and download a newest version on the manufacture website so I did that but when I try to run it, it won't install, it says that installation failed.
Out of options, I tried to reset my computer back to factory setting but I can't do that either ALL I keep getting is "ERROR code 10-FC12-045D". please help me fix my computer. I ran the Toshiba diagnose tool (before i uninstalled the driver) and it says that everything was fine except for my battery which i need to replace but I dont think that has anything to do with my problem. Thank you !!!