HHD went crazy

ShinyRegTrez

Commendable
Jan 2, 2017
1
0
1,510
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So my friend has a Dell Inspiron 11-3147 2 in 1 laptop, yeah I know... Anyways, Dell sent her a new HHD back in April. When I went to the rescue it was stuck in the Dell boot loop, saying it was trying to repair the hhd, needless to say after 9 hrs it was still saying that.. Now I have time to get into it, I was able to fix the charging port issue, but Dell refuses to let me have the os due to this issue, nope want me to pay a fee. Will not allow for a new hhd without paying for it. I am pretty sure it is fried. Hers is a 500 I swapped it for a 320 just to see and it will not even allow to go into the BIOS, it just does the boot loop at the Dell logo. I am currently downloading Windows OS to my external drive hoping to plug in and i can get this thing working.. I am really trying to figure out how this thing keeps killing hhds's.. Does anyone have any other suggestions to help me attempt to fix this laptop, when stuck in the boot loop it does not respond to F2 or 12 being pushed...
 

dalauder

Distinguished
Aug 30, 2010
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18,960
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The Hard Disk Drive (HDD) has nothing to do with it if you can't open the BIOS. Try removing the HDD entirely and you should have no trouble entering the bios. Are you sure F2 and F12 are the correct keys?

You can try downloading Memtest86+ to a USB drive to see if it will boot to that. If it will, then you've eliminated the motherboard and CPU as being fried and can test the RAM.

If you can't get to the bios though--then you've got some big problems, a lot bigger than an HDD.
 

dalauder

Distinguished
Aug 30, 2010
356
0
18,960
16
The Hard Disk Drive (HDD) has nothing to do with it if you can't open the BIOS. Try removing the HDD entirely and you should have no trouble entering the bios. Are you sure F2 and F12 are the correct keys?

You can try downloading Memtest86+ to a USB drive to see if it will boot to that. If it will, then you've eliminated the motherboard and CPU as being fried and can test the RAM.

If you can't get to the bios though--then you've got some big problems, a lot bigger than an HDD.
 
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