how do I know if a keyboard fault is software or hardware related?

Dave22fair

Prominent
Mar 12, 2017
2
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510
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I have an HP Pavilion DV6000 and find that sections of the keyboard don't work. In particular, these are the two ends of the top row of letters, so I don't have QWER UIOP. I have deleted and reloaded the keyboard elements from Device Manager, yet the problem persists. Is this pointing to a keyboard replacement as I suspect?
Thanks,
Dave
 

Dave22fair

Prominent
Mar 12, 2017
2
0
510
0

What would you use to clean it? I shouldn't have to take the keyboard out of the laptop should I?
Thanks, Dave

 
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