How do I make my login page come up cause it stays black but you can still see the mouse

[Chase_4]

I turn the laptop on and the hp screen with the loading symbol comes up the. It goes to a black screen but you can still see the mouse and you can also move it

 

[Laptop_Nerd]

Hi,

Please do try these troubleshooting steps that may help in solving the issue.
- Start by doing a hard reboot, remove the battery and unplug the AC adapter then press and hold the power button for 20 seconds then try if it would boot up normally to the login screen.
- If these doesn't work do try to run it in Safe Mode, while the laptop is booting up repeatedly press on F8 until it loads Advanced Boot Options select Safe Mode and see if the login screen will appear.
- If it will load in Safe Mode first to do is to run System Restore, restore it back to an earlier date or time before the problem happened.
- If it would also not load in Safe Mode last option would be to reinstall Windows itself.