How to Factory reset hp laptop stream

[chasityparish90]

I recently bought a hp laptop stream 11.6" and im trying to do a factory reset, however it will not allow me to. The guy I bought it from dosent remember his password for his Microsoft account & its giving me one heck of a time trying to get it done. Ive tried all the ways YouTube shows you to do & nothing works. Keeps saying something like can't complete reset not enough memory. Please help!! THANKS!!

 

[WildCard999]

If it's password locked from the previous owner there's nothing we can do as we can't verify ownership.
http/www.tomshardware.com/forum/19-73-forum-rules-read-first

You could probably do a clean install of Windows however your going to lose any files on the system currently, HP bloatware & possibly the Windows key, especially if it's Win10 and was tied to the previous owners MS account.

 

[bignastyid]

Thread closed.