First, have you tried pulling the power (battery/cord) and letting it turn fully off, then turning it on? If not, I would try that first as it would be the simplest and safest way. If that doesn't work you can try starting the phone in "Safe Mode" and see if it will let you in. If it does, then you probably have something (app, file, virus, malware, etc.) on the phone that is the cause of your problem and it will need to be removed. You would have the ability to access the files in "Safe Mode" and connect the phone to say a computer via USB cord to take the data you want off the phone (photos, music, contacts, etc.) and then if necessary do a "Hard Reset" of the device to wipe everything else and start fresh.
To get into "Safe Mode" please do the following.
1. First turn off the phone.
2. Next press and hold "Power" until you see the manufacturers logo on the screen, then release the power button.
3. "Quickly" press "Volume Down" and hold it for few seconds until you see the message "Safe mode: ON" or something similar.
4. If you wanted disable it, simply repeat the steps above, and you should see "Safe Mode: OFF" rather than on.
NOTE: Doing this will clear 'all' the data on your phone, so it is suggested you not choose this option unless you have to, or aren't worried about losing anything on the phone.
Be sure you back up any data you want to keep, to a computer or cloud account, before doing the reset.
To "Hard Reset" the phone...
1. Make sure that the phone is actually powered off.
2. Remove your SD card, if there is one in the device.
3. Press the "Power" and the "Volume Up" buttons, together, until you see the start-up logo on the screen.
4. Once you can see the logo, release the buttons and allow the device to enter the "System Recovery Mode".
5. Next use "Volume Down" button to get to the "wipe data/factory reset" option When in recovery mode the "Volume Up" and "Volume Down" buttons are how to can navigate and highlight what option you need.
6. Once you have selected the "wipe data/factory reset", press the "Power" button to select that option.
7. On the following screen, repeatedly press the "Volume Down" button until the "Yes - delete all user data" option is what is selected.
8. Then press the "Power" button to hard reset the phone.
9. If you took your SD card out in step 2, when the device is up and running again, reinstert the SD card.
Facebook
Twitter