HP dv9819wm Sound Card Doesn't Show In Device Manager

jplay275

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Aug 15, 2011
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18,510
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Hi, I have a HP dv9819wm laptop with the Altec Lansing speakers running Vista Home Premium 64-bit with NVidia graphics. I have the red X on the speaker symbol. It tells me that there is no audio output device is installed. A friend recently gave me this laptop and it was full of viruses and I did a complete factory restore. The problem is that the sound card doesn't even show up in the device manager with the usual yellow triangle and I've tried re-installing the driver from hp but it pops up that there is no sound card found. I racked my brain on it all day yesterday and now need help. Thanks in advance for all responses!
 

jplay275

Distinguished
Aug 15, 2011
2
0
18,510
0
Hi,

I've also tried uninstalling then re-installing the NVIDIA chipset drivers and also the Conexant audio driver but nothing seems to work. What am I doing wrong...what am I missing? Please help...I'm losing my mind and I need this soon for my online classes. Also tried the UAA drivers. Here is the report from Driver Genius:

--------------------------------------
Summary
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Computer Brand Name: Hewlett-Packard HP Pavilion dv9700 Notebook PC
Operating System: Microsoft Windows Vista Home Premium Build 6002
Service Pack: Service Pack 2
Processor: AMD Turion64 X2 TL-62 (2100.0 MHz)
Motherboard: Quanta 30D1 (nVidia nForce 630M (C67))
Memory: 3 GBytes (Dual-Channel)
Hard Drive: Seagate ST9160821AS (152,627 MBytes (160 GB))
Display Adapter: nVidia GeForce 7150M / nForce 630M [HP]
Network Adapter: nVIDIA MCP67/68 - Ethernet Controller
Broadcom BCM4310 802.11a/b/g Wireless Network Adapter
Monitor: LG Philips LP171WP4-TLN2
Battery: Primary
--------------------------------------
Processor
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CPU ID: 00060F82
Extended CPU ID: 00060F82
Code Name: Tyler
CPU Stepping: BH-G2
CPU Platform: Socket S1g1
Core(s): 2
Thread(s): 2
Original Frequency: 2100.0 MHz
Current Frequency: 2000.1 MHz = 10.00 x 200.0 MHz @ 1.1000 V
CPU Core Temperature: N/A
L1 Cache: Instruction: 2 x 64 KBytes, Data: 2 x 64 KBytes
L2 Cache: Integrated: 2 x 512 KBytes
--------------------------------------
Motherboard
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Model: Quanta 30D1
Chipset: nVidia nForce 630M (C67)
Slots: 2xPCI Express x1
PCI Express Version Supported: v1.0
USB Version Supported: v2.0
Super IO/LPC Chip: Unknown
BIOS Manufacturer: Phoenix Technologies
BIOS Date: 03/24/08
BIOS Version: F.2C
--------------------------------------
Memory
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Module Number: 8
Module Size: 2048 MBytes
Memory Type: DDR2-SDRAM
Memory Speed: 333.3 MHz (PC2-5300)
Module Manufacturer: Samsung
Error Check/Correction: None
Number Of Banks: 8
Number Of Ranks: 2
Supported CAS Latencies: 5.0, 4.0, 3.0
Min. RAS-to-CAS Delay: 15.00 ns
Min. Row Precharge Time: 15.00 ns
Min. RAS Pulse Width: 45 ns
Supported Module Timing at 333.3 MHz: 5.0-5-5-15
Supported Module Timing at 266.7 MHz: 4.0-4-4-12
Supported Module Timing at 200.0 MHz: 3.0-3-3-9
Min. Row-Activate To Row-Activate Delay: 7.50 ns
Write Recovery Time: 15.00 ns
Internal write to read command delay: 7.50 ns
Internal read to precharge command delay: 7.50 ns
Minimum Activate to Activate/Refresh Time: 60.00 ns
Minimum Refresh to Activate/Refresh Command Period: 127.50 ns
Address and Command Setup Time Before Clock: 0.20 ns
Address and Command Setup Time After Clock: 0.27 ns
Data Input Setup Time Before Strobe: 0.10 ns
Data Input Setup Time After Strobe: 0.17 ns
Module Number: 9
Module Size: 1024 MBytes
Memory Type: DDR2-SDRAM
Memory Speed: 333.3 MHz (PC2-5300)
Module Manufacturer: Qimonda
Error Check/Correction: None
Number Of Banks: 4
Number Of Ranks: 2
Supported CAS Latencies: 5.0, 4.0, 3.0
Min. RAS-to-CAS Delay: 15.00 ns
Min. Row Precharge Time: 15.00 ns
Min. RAS Pulse Width: 45 ns
Supported Module Timing at 333.3 MHz: 5.0-5-5-15
Supported Module Timing at 266.7 MHz: 4.0-4-4-12
Supported Module Timing at 200.0 MHz: 3.0-3-3-9
Min. Row-Activate To Row-Activate Delay: 7.50 ns
Write Recovery Time: 15.00 ns
Internal write to read command delay: 7.50 ns
Internal read to precharge command delay: 7.50 ns
Minimum Activate to Activate/Refresh Time: 60.00 ns
Minimum Refresh to Activate/Refresh Command Period: 105.00 ns
Address and Command Setup Time Before Clock: 0.20 ns
Address and Command Setup Time After Clock: 0.27 ns
Data Input Setup Time Before Strobe: 0.10 ns
Data Input Setup Time After Strobe: 0.17 ns
--------------------------------------
Hard Drive
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Drive Model: Seagate ST9160821AS
Drive Controller: Serial ATA 1.5Gb/s
Drive Serial Number: 5MABMV4K
Firmware Revision: 3.BHE
Drive Capacity: 152,627 MBytes (160 GB)
Temperature: N/A
Cache Buffer Size: 8192 KBytes
Number of Cylinders: 16383
Number of Heads: 16
Number of Sectors: Unknown
Sectors Per Track: 63
Native Command Queuing: Not Supported
TRIM Command: Not Supported
Write Cache: Present, Active
S.M.A.R.T. Feature: Present, Active
Security Feature: Present, Inactive
Removable Media Feature: Not Present, Disabled
Power Management: Present, Active
Advanced Power Management: Present, Active
Packet Interface: Not Present, Disabled
Look-Ahead Buffer: Present, Active
Host Protected Area: Not Present, Disabled
Power-Up In Standby: Not Supported, Inactive
Automatic Acoustic Management: Not Supported, Inactive
48-bit LBA: Supported, Active
Raw Read Error Rate: 100/6, Worst: 253
Reallocated Sector Count: 100/36, Worst: 100
Power-On Hours/Cycle Count: 89/Always OK, Worst: 89 (Data = 10151)
Power Cycle Count: 98/20, Worst: 98 (Data = 2914)
Reported Uncorrectable Errors: 100/Always OK, Worst: 100
Command Timeout: 100/45, Worst: 100
Spin Up Time: 99/Always OK, Worst: 99
Start/Stop Count: 97/20, Worst: 97 (Data = 3091)
Seek Error Rate: 85/30, Worst: 60 (Data = 392660371)
Spin Retry Count: 100/34, Worst: 100
Temperature: 52/Always OK, Worst: 68 (Data = 52.0 C)
Power-Off Retract Count: 100/Always OK, Worst: 100 (Data = 698)
Load/Unload Cycle Count: 1/Always OK, Worst: 1 (Data = 228826)
Current Pending Sector Count: 100/Always OK, Worst: 100
Off-Line Uncorrectable Sector Count: 100/Always OK, Worst: 100
Ultra DMA/SATA CRC Error Rate: 200/Always OK, Worst: 200
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Display Adapter
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Video Card: nVidia GeForce 7150M / nForce 630M [HP]
Video Chipset: nVIDIA GeForce 7150M (MCP67)
Video Memory: 64 MBytes of SDRAM
Bus Type: PCI
Video Chipset Revision: A2
Memory Bus Width: 64-bit
Number Of Pixel Pipelines: 2
GPU Temperature: N/A
--------------------------------------
Audio Adapter
--------------------------------------
--------------------------------------
Network Adapter
--------------------------------------
Network Adapter: nVIDIA MCP67/68 - Ethernet Controller
MAC Address: 00-1E-68-53-C2-45
Maximum Link Speed: 1000 Mbps
Network Adapter: Broadcom BCM4310 802.11a/b/g Wireless Network Adapter
MAC Address: 00-21-00-12-02-7E
Maximum Link Speed: 54 Mbps
--------------------------------------
Monitor
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Monitor Name: LG Philips LP171WP4-TLN2
Serial Number: Unknown
Date Of Manufacture: Week: 0, Year: 2007
Max Vertical Size: 23 cm
Max Horizontal Size: 37 cm
Standby: Not Supported
Suspend: Not Supported
Standard Colour Space: Not Supported
Preferred Timing Mode: Supported
Default GTF Supported: Not Supported
--------------------------------------
Battery
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Device Name: Primary
Manufacturer Name: Hewlett-Packard
Unique ID: Hewlett-PackardPrimary
Chemistry: Lithium Ion
Designed Capacity: 88800 mWh
Full Charged Capacity: 50202 mWh
Wear Level: 43.5 %
Power Status: On AC Power
Current Capacity: 50202 mWh (100.0 %)
Current Voltage: 16.311 V
--------------------------------------
Time of this report: 9/8/2014 4:25:34 PM
HWiNFO32.dll: 4.0.7.0
 

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