• We hope you have a fantastic holiday season to close out 2025! Thank you all so much for being part of the Tom's Guide community!

HP dv9819wm Sound Card Doesn't Show In Device Manager

jplay275

Distinguished
Aug 15, 2011
2
0
18,510
Hi, I have a HP dv9819wm laptop with the Altec Lansing speakers running Vista Home Premium 64-bit with NVidia graphics. I have the red X on the speaker symbol. It tells me that there is no audio output device is installed. A friend recently gave me this laptop and it was full of viruses and I did a complete factory restore. The problem is that the sound card doesn't even show up in the device manager with the usual yellow triangle and I've tried re-installing the driver from hp but it pops up that there is no sound card found. I racked my brain on it all day yesterday and now need help. Thanks in advance for all responses!
 
Hi,

I've also tried uninstalling then re-installing the NVIDIA chipset drivers and also the Conexant audio driver but nothing seems to work. What am I doing wrong...what am I missing? Please help...I'm losing my mind and I need this soon for my online classes. Also tried the UAA drivers. Here is the report from Driver Genius:

--------------------------------------
Summary
--------------------------------------
Computer Brand Name: Hewlett-Packard HP Pavilion dv9700 Notebook PC
Operating System: Microsoft Windows Vista Home Premium Build 6002
Service Pack: Service Pack 2
Processor: AMD Turion64 X2 TL-62 (2100.0 MHz)
Motherboard: Quanta 30D1 (nVidia nForce 630M (C67))
Memory: 3 GBytes (Dual-Channel)
Hard Drive: Seagate ST9160821AS (152,627 MBytes (160 GB))
Display Adapter: nVidia GeForce 7150M / nForce 630M [HP]
Network Adapter: nVIDIA MCP67/68 - Ethernet Controller
Broadcom BCM4310 802.11a/b/g Wireless Network Adapter
Monitor: LG Philips LP171WP4-TLN2
Battery: Primary
--------------------------------------
Processor
--------------------------------------
CPU ID: 00060F82
Extended CPU ID: 00060F82
Code Name: Tyler
CPU Stepping: BH-G2
CPU Platform: Socket S1g1
Core(s): 2
Thread(s): 2
Original Frequency: 2100.0 MHz
Current Frequency: 2000.1 MHz = 10.00 x 200.0 MHz @ 1.1000 V
CPU Core Temperature: N/A
L1 Cache: Instruction: 2 x 64 KBytes, Data: 2 x 64 KBytes
L2 Cache: Integrated: 2 x 512 KBytes
--------------------------------------
Motherboard
--------------------------------------
Model: Quanta 30D1
Chipset: nVidia nForce 630M (C67)
Slots: 2xPCI Express x1
PCI Express Version Supported: v1.0
USB Version Supported: v2.0
Super IO/LPC Chip: Unknown
BIOS Manufacturer: Phoenix Technologies
BIOS Date: 03/24/08
BIOS Version: F.2C
--------------------------------------
Memory
--------------------------------------
Module Number: 8
Module Size: 2048 MBytes
Memory Type: DDR2-SDRAM
Memory Speed: 333.3 MHz (PC2-5300)
Module Manufacturer: Samsung
Error Check/Correction: None
Number Of Banks: 8
Number Of Ranks: 2
Supported CAS Latencies: 5.0, 4.0, 3.0
Min. RAS-to-CAS Delay: 15.00 ns
Min. Row Precharge Time: 15.00 ns
Min. RAS Pulse Width: 45 ns
Supported Module Timing at 333.3 MHz: 5.0-5-5-15
Supported Module Timing at 266.7 MHz: 4.0-4-4-12
Supported Module Timing at 200.0 MHz: 3.0-3-3-9
Min. Row-Activate To Row-Activate Delay: 7.50 ns
Write Recovery Time: 15.00 ns
Internal write to read command delay: 7.50 ns
Internal read to precharge command delay: 7.50 ns
Minimum Activate to Activate/Refresh Time: 60.00 ns
Minimum Refresh to Activate/Refresh Command Period: 127.50 ns
Address and Command Setup Time Before Clock: 0.20 ns
Address and Command Setup Time After Clock: 0.27 ns
Data Input Setup Time Before Strobe: 0.10 ns
Data Input Setup Time After Strobe: 0.17 ns
Module Number: 9
Module Size: 1024 MBytes
Memory Type: DDR2-SDRAM
Memory Speed: 333.3 MHz (PC2-5300)
Module Manufacturer: Qimonda
Error Check/Correction: None
Number Of Banks: 4
Number Of Ranks: 2
Supported CAS Latencies: 5.0, 4.0, 3.0
Min. RAS-to-CAS Delay: 15.00 ns
Min. Row Precharge Time: 15.00 ns
Min. RAS Pulse Width: 45 ns
Supported Module Timing at 333.3 MHz: 5.0-5-5-15
Supported Module Timing at 266.7 MHz: 4.0-4-4-12
Supported Module Timing at 200.0 MHz: 3.0-3-3-9
Min. Row-Activate To Row-Activate Delay: 7.50 ns
Write Recovery Time: 15.00 ns
Internal write to read command delay: 7.50 ns
Internal read to precharge command delay: 7.50 ns
Minimum Activate to Activate/Refresh Time: 60.00 ns
Minimum Refresh to Activate/Refresh Command Period: 105.00 ns
Address and Command Setup Time Before Clock: 0.20 ns
Address and Command Setup Time After Clock: 0.27 ns
Data Input Setup Time Before Strobe: 0.10 ns
Data Input Setup Time After Strobe: 0.17 ns
--------------------------------------
Hard Drive
--------------------------------------
Drive Model: Seagate ST9160821AS
Drive Controller: Serial ATA 1.5Gb/s
Drive Serial Number: 5MABMV4K
Firmware Revision: 3.BHE
Drive Capacity: 152,627 MBytes (160 GB)
Temperature: N/A
Cache Buffer Size: 8192 KBytes
Number of Cylinders: 16383
Number of Heads: 16
Number of Sectors: Unknown
Sectors Per Track: 63
Native Command Queuing: Not Supported
TRIM Command: Not Supported
Write Cache: Present, Active
S.M.A.R.T. Feature: Present, Active
Security Feature: Present, Inactive
Removable Media Feature: Not Present, Disabled
Power Management: Present, Active
Advanced Power Management: Present, Active
Packet Interface: Not Present, Disabled
Look-Ahead Buffer: Present, Active
Host Protected Area: Not Present, Disabled
Power-Up In Standby: Not Supported, Inactive
Automatic Acoustic Management: Not Supported, Inactive
48-bit LBA: Supported, Active
Raw Read Error Rate: 100/6, Worst: 253
Reallocated Sector Count: 100/36, Worst: 100
Power-On Hours/Cycle Count: 89/Always OK, Worst: 89 (Data = 10151)
Power Cycle Count: 98/20, Worst: 98 (Data = 2914)
Reported Uncorrectable Errors: 100/Always OK, Worst: 100
Command Timeout: 100/45, Worst: 100
Spin Up Time: 99/Always OK, Worst: 99
Start/Stop Count: 97/20, Worst: 97 (Data = 3091)
Seek Error Rate: 85/30, Worst: 60 (Data = 392660371)
Spin Retry Count: 100/34, Worst: 100
Temperature: 52/Always OK, Worst: 68 (Data = 52.0 C)
Power-Off Retract Count: 100/Always OK, Worst: 100 (Data = 698)
Load/Unload Cycle Count: 1/Always OK, Worst: 1 (Data = 228826)
Current Pending Sector Count: 100/Always OK, Worst: 100
Off-Line Uncorrectable Sector Count: 100/Always OK, Worst: 100
Ultra DMA/SATA CRC Error Rate: 200/Always OK, Worst: 200
--------------------------------------
Display Adapter
--------------------------------------
Video Card: nVidia GeForce 7150M / nForce 630M [HP]
Video Chipset: nVIDIA GeForce 7150M (MCP67)
Video Memory: 64 MBytes of SDRAM
Bus Type: PCI
Video Chipset Revision: A2
Memory Bus Width: 64-bit
Number Of Pixel Pipelines: 2
GPU Temperature: N/A
--------------------------------------
Audio Adapter
--------------------------------------
--------------------------------------
Network Adapter
--------------------------------------
Network Adapter: nVIDIA MCP67/68 - Ethernet Controller
MAC Address: 00-1E-68-53-C2-45
Maximum Link Speed: 1000 Mbps
Network Adapter: Broadcom BCM4310 802.11a/b/g Wireless Network Adapter
MAC Address: 00-21-00-12-02-7E
Maximum Link Speed: 54 Mbps
--------------------------------------
Monitor
--------------------------------------
Monitor Name: LG Philips LP171WP4-TLN2
Serial Number: Unknown
Date Of Manufacture: Week: 0, Year: 2007
Max Vertical Size: 23 cm
Max Horizontal Size: 37 cm
Standby: Not Supported
Suspend: Not Supported
Standard Colour Space: Not Supported
Preferred Timing Mode: Supported
Default GTF Supported: Not Supported
--------------------------------------
Battery
--------------------------------------
Device Name: Primary
Manufacturer Name: Hewlett-Packard
Unique ID: Hewlett-PackardPrimary
Chemistry: Lithium Ion
Designed Capacity: 88800 mWh
Full Charged Capacity: 50202 mWh
Wear Level: 43.5 %
Power Status: On AC Power
Current Capacity: 50202 mWh (100.0 %)
Current Voltage: 16.311 V
--------------------------------------
Time of this report: 9/8/2014 4:25:34 PM
HWiNFO32.dll: 4.0.7.0