HP Envy 15t - Shutdown/Sleep Problems

ZeraX7

Estimable
Sep 9, 2015
3
0
4,510
0
Hello everyone

I'm seeking serious help here with my Laptop.
------------
HP ENVY Notebook - 15t-k100 CT
Operating System: Microsoft Windows 10 Home (64-bit) (Upgraded from Windows 8.1)
RAM: 8GB
GPU: Intel HD 4400 / Nvidia Geforce 850M
------------
First, i got this laptop a month ago with Windows 8.1 Installed. There was no problems with it at all.
I upgraded to Windows 10 at release. It was running great with no issues at all (apart from some driver issues that was fixed with updates).

But recently My laptop doesn't go to shutdown or even wake up from sleep. It gives me a black screen infinitly.
This happened after i updated some Intel drivers.

Plus, the integrated Intel HD Graphics drivers keeps crashing often while playing some videos. It's give a message that Intel HD driver crashed and recovered successfully.

This didn't happen when i first upgraded to W10, it's appeared recently (a week). And i tried downloading the driver from HP website but it was mistakenly for HD 5500 (mine is 4400) and couldn't be installed.

I downloaded from Intel website, but didn't fix anything. Tried Intel Update Utility, found newer drivers but didn't fix the problems too.

Upon further inspection with "powercfg /energy" command i got the following message in the spoiler below:
It appeared there are some problems with USB ports too.

I can provide more info if necessary.
Thank You.

Power Efficiency Diagnostics Report

Computer Name HP-Z
Scan Time 2015-09-09T07:44:46Z
Scan Duration 60 seconds
System Manufacturer Hewlett-Packard
System Product Name HP Envy 15 Notebook PC
BIOS Date 03/18/2015
BIOS Version F.42
OS Build 10240
Platform Role PlatformRoleMobile
Plugged In true
Process Count 124
Thread Count 1820
Report GUID {7fdd9bc4-18f9-4af6-9617-28ea6c458890}

Analysis Results

Errors



USB Suspend:USB Device not Entering Selective Suspend


This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.

Device Name USB Input Device
Host Controller ID PCI\VEN_8086&DEV_9C31
Host Controller Location PCI bus 0, device 20, function 0
Device ID USB\VID_09DA&PID_010B
Port Path 2



USB Suspend:USB Device not Entering Selective Suspend


This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.

Device Name USB Root Hub
Host Controller ID PCI\VEN_8086&DEV_9C26
Host Controller Location PCI bus 0, device 29, function 0
Device ID USB\VID_8086&PID_9C26
Port Path



USB Suspend:USB Device not Entering Selective Suspend


This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.

Device Name Validity Sensors (WBF) (PID=0050)
Host Controller ID PCI\VEN_8086&DEV_9C26
Host Controller Location PCI bus 0, device 29, function 0
Device ID USB\VID_138A&PID_0050
Port Path 1,5



USB Suspend:USB Device not Entering Selective Suspend


This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.

Device Name Broadcom 43142 Bluetooth 4.0 Adapter
Host Controller ID PCI\VEN_8086&DEV_9C26
Host Controller Location PCI bus 0, device 29, function 0
Device ID USB\VID_0A5C&PID_216C
Port Path 1,7



USB Suspend:USB Device not Entering Selective Suspend


This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.

Device Name Generic USB Hub
Host Controller ID PCI\VEN_8086&DEV_9C26
Host Controller Location PCI bus 0, device 29, function 0
Device ID USB\VID_8087&PID_8000
Port Path 1



CPU Utilization: Processor utilization is high


The average processor utilization during the trace was high. The system will consume less power when the average processor utilization is very low. Review processor utilization for individual processes to determine which applications and services contribute the most to total processor utilization.

Average Utilization (%) 6.23



Platform Power Management Capabilities: PCI Express Active-State Power Management (ASPM) Disabled


PCI Express Active-State Power Management (ASPM) has been disabled due to a known incompatibility with the hardware in this computer.

Warnings



Platform Timer Resolution: Platform Timer Resolution


The default platform timer resolution is 15.6ms (15625000ns) and should be used whenever the system is idle. If the timer resolution is increased, processor power management technologies may not be effective. The timer resolution may be increased due to multimedia playback or graphical animations.

Current Timer Resolution (100ns units) 10007
Maximum Timer Period (100ns units) 156250



Platform Timer Resolution: Outstanding Timer Request


A program or service has requested a timer resolution smaller than the platform maximum timer resolution.

Requested Period 10000
Requesting Process ID 6708
Requesting Process Path \Device\HarddiskVolume4\Program Files (x86)\Maxthon\Bin\Maxthon.exe



Platform Timer Resolution: Outstanding Timer Request


A program or service has requested a timer resolution smaller than the platform maximum timer resolution.

Requested Period 10000
Requesting Process ID 8088
Requesting Process Path \Device\HarddiskVolume4\Program Files (x86)\Razer\Razer Cortex\main.exe



CPU Utilization:Individual process with significant processor utilization.


This process is responsible for a significant portion of the total processor utilization recorded during the trace.

Process Name Maxthon.exe
PID 7380
Average Utilization (%) 1.50
Module Average Module Utilization (%)
\Device\HarddiskVolume4\Program Files (x86)\Maxthon\Core\Webkit\MxWebkit.dll 0.62
\SystemRoot\system32\ntoskrnl.exe 0.25
\SystemRoot\System32\win32kfull.sys 0.10



CPU Utilization:Individual process with significant processor utilization.


This process is responsible for a significant portion of the total processor utilization recorded during the trace.

Process Name Steam.exe
PID 7720
Average Utilization (%) 0.39
Module Average Module Utilization (%)
\SystemRoot\system32\ntoskrnl.exe 0.12
\Device\HarddiskVolume4\Program Files (x86)\Steam\steamclient.dll 0.05
\Device\HarddiskVolume4\Program Files (x86)\Steam\bin\vgui2_s.dll 0.03



CPU Utilization:Individual process with significant processor utilization.


This process is responsible for a significant portion of the total processor utilization recorded during the trace.

Process Name main.exe
PID 8088
Average Utilization (%) 0.36
Module Average Module Utilization (%)
\SystemRoot\system32\ntoskrnl.exe 0.10
\Device\HarddiskVolume4\Windows\assembly\NativeImages_v4.0.30319_32\WindowsBase\a60407f3be68f78c08f92470170d47d5\WindowsBase.ni.dll 0.03
\Device\HarddiskVolume4\Windows\assembly\NativeImages_v4.0.30319_32\PresentationCore\ffaa9902a9d7148d8350a479b37aa3c6\PresentationCore.ni.dll 0.02



CPU Utilization:Individual process with significant processor utilization.


This process is responsible for a significant portion of the total processor utilization recorded during the trace.

Process Name IdleMaster.exe
PID 4428
Average Utilization (%) 0.34
Module Average Module Utilization (%)
\Device\HarddiskVolume4\Windows\Microsoft.NET\Framework\v4.0.30319\clr.dll 0.06
\SystemRoot\system32\ntoskrnl.exe 0.04
\SystemRoot\System32\win32kfull.sys 0.03



CPU Utilization:Individual process with significant processor utilization.


This process is responsible for a significant portion of the total processor utilization recorded during the trace.

Process Name ServiceHostApp.exe
PID 10884
Average Utilization (%) 0.25
Module Average Module Utilization (%)
\Device\HarddiskVolume4\Users\abdel_000\AppData\Local\Pokki\Engine\libPokki.dll 0.24
\SystemRoot\system32\ntoskrnl.exe 0.00
\SystemRoot\system32\hal.dll 0.00



CPU Utilization:Individual process with significant processor utilization.


This process is responsible for a significant portion of the total processor utilization recorded during the trace.

Process Name System
PID 4
Average Utilization (%) 0.23
Module Average Module Utilization (%)
\SystemRoot\system32\ntoskrnl.exe 0.12
\SystemRoot\system32\hal.dll 0.04
\SystemRoot\system32\DRIVERS\bcmwl63a.sys 0.02



CPU Utilization:Individual process with significant processor utilization.


This process is responsible for a significant portion of the total processor utilization recorded during the trace.

Process Name csrss.exe
PID 676
Average Utilization (%) 0.23
Module Average Module Utilization (%)
\SystemRoot\System32\win32kfull.sys 0.13
\SystemRoot\system32\ntoskrnl.exe 0.07
\SystemRoot\System32\win32kbase.sys 0.00

Information



Platform Timer Resolution:Timer Request Stack


The stack of modules responsible for the lowest platform timer setting in this process.

Requested Period 10000
Requesting Process ID 6708
Requesting Process Path \Device\HarddiskVolume4\Program Files (x86)\Maxthon\Bin\Maxthon.exe
Calling Module Stack \Device\HarddiskVolume4\Windows\SysWOW64\ntdll.dll
\Device\HarddiskVolume4\Windows\SysWOW64\kernel32.dll
\Device\HarddiskVolume4\Windows\SysWOW64\winmm.dll
\Device\HarddiskVolume4\Program Files (x86)\Maxthon\Addons\Misc\MxAddonMisc.dll
\Device\HarddiskVolume4\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.9158_none_5091b51ebcb97cdc\msvcr90.dll
\Device\HarddiskVolume4\Windows\SysWOW64\kernel32.dll
\Device\HarddiskVolume4\Windows\SysWOW64\ntdll.dll



Platform Timer Resolution:Timer Request Stack


The stack of modules responsible for the lowest platform timer setting in this process.

Requested Period 10000
Requesting Process ID 8088
Requesting Process Path \Device\HarddiskVolume4\Program Files (x86)\Razer\Razer Cortex\main.exe
Calling Module Stack \Device\HarddiskVolume4\Windows\SysWOW64\ntdll.dll
\Device\HarddiskVolume4\Windows\SysWOW64\kernel32.dll
\Device\HarddiskVolume4\Windows\Microsoft.NET\Framework\v4.0.30319\WPF\wpfgfx_v0400.dll
\Device\HarddiskVolume4\Windows\SysWOW64\kernel32.dll
\Device\HarddiskVolume4\Windows\SysWOW64\ntdll.dll



Power Policy:Active Power Plan


The current power plan in use

Plan Name OEM Balanced
Plan GUID {381b4222-f694-41f0-9685-ff5bb260df2e}



Power Policy: Power Plan Personality (On Battery)


The personality of the current power plan when the system is on battery power.

Personality Balanced



Power Policy:Video Quality (On Battery)


Enables Windows Media Player to optimize for quality or power savings when playing video.

Quality Mode Balance Video Quality and Power Savings



Power Policy: Power Plan Personality (Plugged In)


The personality of the current power plan when the system is plugged in.

Personality Balanced



Power Policy:802.11 Radio Power Policy is Maximum Performance (Plugged In)


The current power policy for 802.11-compatible wireless network adapters is not configured to use low-power modes.



Power Policy:Video quality (Plugged In)


Enables Windows Media Player to optimize for quality or power savings when playing video.

Quality Mode Optimize for Video Quality



System Availability Requests:Analysis Success


Analysis was successful. No energy efficiency problems were found. No information was returned.



Battery:Battery Information



Battery ID Hewlett-PackardPrimary
Manufacturer Hewlett-Packard
Serial Number
Chemistry LION
Long Term 1
Sealed 0
Design Capacity 45120
Last Full Charge 45120



Platform Power Management CapabilitiesSmiley Frustratedupported Sleep States


Sleep states allow the computer to enter low-power modes after a period of inactivity. The S3 sleep state is the default sleep state for Windows platforms. The S3 sleep state consumes only enough power to preserve memory contents and allow the computer to resume working quickly. Very few platforms support the S1 or S2 Sleep states.

S1 Sleep Supported false
S2 Sleep Supported false
S3 Sleep Supported true
S4 Sleep Supported true



Platform Power Management Capabilities:Connected Standby Support


Connected standby allows the computer to enter a low-power mode in which it is always on and connected. If supported, connected standby is used instead of system sleep states.

Connected Standby Supported false



Platform Power Management Capabilities:Adaptive Display Brightness is supported.


This computer enables Windows to automatically control the brightness of the integrated display.



Platform Power Management Capabilities: Processor Power Management Capabilities


Effective processor power management enables the computer to automatically balance performance and energy consumption.

Group 0
Index 0
Idle State Count 3
Idle State Type ACPI Idle (C) States
Nominal Frequency (MHz) 2601
Maximum Performance Percentage 100
Lowest Performance Percentage 28
Lowest Throttle Percentage 3
Performance Controls Type ACPI Performance (P) / Throttle (T) States



Platform Power Management Capabilities: Processor Power Management Capabilities


Effective processor power management enables the computer to automatically balance performance and energy consumption.

Group 0
Index 1
Idle State Count 3
Idle State Type ACPI Idle (C) States
Nominal Frequency (MHz) 2601
Maximum Performance Percentage 100
Lowest Performance Percentage 28
Lowest Throttle Percentage 3
Performance Controls Type ACPI Performance (P) / Throttle (T) States



Platform Power Management Capabilities: Processor Power Management Capabilities


Effective processor power management enables the computer to automatically balance performance and energy consumption.

Group 0
Index 2
Idle State Count 3
Idle State Type ACPI Idle (C) States
Nominal Frequency (MHz) 2601
Maximum Performance Percentage 100
Lowest Performance Percentage 28
Lowest Throttle Percentage 3
Performance Controls Type ACPI Performance (P) / Throttle (T) States



Platform Power Management Capabilities: Processor Power Management Capabilities


Effective processor power management enables the computer to automatically balance performance and energy consumption.

Group 0
Index 3
Idle State Count 3
Idle State Type ACPI Idle (C) States
Nominal Frequency (MHz) 2601
Maximum Performance Percentage 100
Lowest Performance Percentage 28
Lowest Throttle Percentage 3
Performance Controls Type ACPI Performance (P) / Throttle (T) States



Device Drivers:Analysis Success


Analysis was successful. No energy efficiency problems were found. No information was returned.
 

unknmmp

Estimable
Sep 10, 2015
11
0
4,570
4
That issue is caused by Intel Management Engine Interface Driver.
You will have to downgrade those drivers to get rid of the problem.
http://h30434.www3.hp.com/t5/Notebook-Operating-Systems-and-Software/Sleep-shutdown-and-hibernation-issues-after-upgrading-to/td-p/5213861

Resuming:
Disable Windows Update through Services.
Download and install a old version of the IME driver from HP (I installed version 9 to solve this issue)
http://support.hp.com/us-en/product/HP-ENVY-15-Notebook-PC-series/7234894/model/7415731/drivers
Download the Windows 10 "Show or Hide Updates" Troubleshooter Package and hide the IME driver update
http://download.microsoft.com/download/F/2/2/F22D5FDB-59CD-4275-8C95-1BE17BF70B21/wushowhide.diagcab

That should solve the problem.
 
Hi,

Please try these steps on how to change Power Option Settings:

1. Press Start then search for Power Option and press enter.
2. Once Power Option is open click on "Change plan Settings" on the plan which is selected
3. After that click on "Change advanced power settings.
4. In Advanced setting expand "Hard disk" then "Turn off hard disk after" should be set to 0 or never.
5. Repeat step 4 with "Sleep" and under it "Allow hybrid sleep" and Hibernate after"
6. Click Apply and OK after all these steps.

Next is you want to go to Device Manager and change some settings in there as well.

1. Press Windows + R then type in "devmgmt.msc" in the Run box then click OK.
2. In Device Manager expand Keyboards then right click on what dropped down then click on Properties.
3. Once in Keyboard Properties click on Power Management and make sure that "Allow this device to wake the computer" has a check on it.
4. Repeat step 2 and 3 with "Mice and other pointing devices".
5. Reboot the PC.

Lastly about your graphics card issue. Uninstall firs the old graphics card driver in Device Manager then download and install the latest driver from HP support site then be sure to reboot the PC.
 

ZeraX7

Estimable
Sep 9, 2015
3
0
4,510
0


Hey thanks for the reply.

But it didn't solve the issue. I tried uninstalling the GPU drivers and re-install them, but no fix.
 

unknmmp

Estimable
Sep 10, 2015
11
0
4,570
4
That issue is caused by Intel Management Engine Interface Driver.
You will have to downgrade those drivers to get rid of the problem.
http://h30434.www3.hp.com/t5/Notebook-Operating-Systems-and-Software/Sleep-shutdown-and-hibernation-issues-after-upgrading-to/td-p/5213861

Resuming:
Disable Windows Update through Services.
Download and install a old version of the IME driver from HP (I installed version 9 to solve this issue)
http://support.hp.com/us-en/product/HP-ENVY-15-Notebook-PC-series/7234894/model/7415731/drivers
Download the Windows 10 "Show or Hide Updates" Troubleshooter Package and hide the IME driver update
http://download.microsoft.com/download/F/2/2/F22D5FDB-59CD-4275-8C95-1BE17BF70B21/wushowhide.diagcab

That should solve the problem.
 

ZeraX7

Estimable
Sep 9, 2015
3
0
4,510
0


Thanks a lot man!
A whole week surfing google this is the only that helped. I don't know why all the search results said it's from the Graphics Driver.

Anyway, downloaded version 10 and tried to shutdown. All's good so far.

Best Regards
 
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