HP Envy 5660 will not print from PC

flergitygurgity

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Feb 14, 2016
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This is strange problem: I can print from my phone but not my PC. I've uninstalled the driver and reinstalled it more than once. I've run system scans for errors with nothing to show. I don't have a clue what is going on. Please help.
 

flergitygurgity

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Feb 14, 2016
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It is set as the default printer.
 

ex_bubblehead

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As an addendum. If, in fact, your printer is operating wireless, power cycle the printer before trying again. My own MFP M277dw will lose contact with the access point randomly when sleeping, a power cycle always brings it back.

What is the result of pinging the printer's IP address?
 

flergitygurgity

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I have restarted my printer a few times. Nothing happened.

Microsoft Windows [Version 10.0.15063]
(c) 2017 Microsoft Corporation. All rights reserved.

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 1ms, Maximum = 3ms, Average = 1ms
 
Printing a test page from the Properties page cuts out the PC and at least shows whether or not the printer can carry out its basic function. Right click on the printer's icon in Devices and Printers then click on Printer Properties then finally Print Test Page when te next form opens up.
 

flergitygurgity

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Nothing printed.
 

flergitygurgity

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Not that I am aware of. I'm prompted to confirm a connection when using my phone, which I've never had issues with.