HP laptop recovery blank screen

[Quimm]

I have an HP 15-1039wm that boots straight into the Automatic recovery tool. After this screen shows for a few seconds, the screen then goes blank. It stays like this for hours and doesn't do anything. I have tried to use F11 to boot into the BIOS or boot manager, but they also yield blank screens. Do I need to switch out the HDD or is it something with the motherboard?

 

[Ninjawithagun]

Try connecting the external display output on your laptop to a monitor and see if an image appears. Hopefully, it works and you will be able to access the BIOS and/or operating system to determine the cause of the hardware issue(s).

 

[Peter Martin]

you could try to boot to usb and see if you can repair it there

 

[Quimm]

you could try to boot to usb and see if you can repair it there

Tried that. But trying to boot into the boot manager, results in the blank screen

 

[Peter Martin]

time for a repair technician I would imagine. gpu or igpu failure? mobo? both? impossible to test and tell.

 

[Quimm]

Fixed it. I removed the drive and ran some tests on it to find that the drive was loaded with bad sectors. I wiped it and reinstalled windows and it started right up.

 

[Peter Martin]

excellent fix. thanks for posting back. since you can't pick your own solution as answer I can if you want.

 

[Quimm]

That would be greatly appreciated. Thank you for the help!

 

[Peter Martin]

there. done.