The booting problem started when the computer was 6 months old and has got to the point where I am not sure it will boot again so I leave it on. I also got a virus that I removed eventually by running malwarebytes. I think the virus did a lot of damage while it was in the computer and to my dispair I can’t make a system image on my external drive for reboot because of errors I get. I made copy of my files to a flash drive but can’t boot from that so what do I do?
MERGED QUESTION Question from dnlkramer : "Hp response to my problems"
Hp was useless and said it was a software issue and not covered by a warranty. So now I cannot turn the computer off for the fear it won’t boot up again. I made a backup of my files, music and pictures to a flash drive and even made sure it was a good copy by running repair on it. But I can’t boot with that and I run into errors every time I try to create a image of it on my external hard drive so what do I do?
If you already copied your files out, do a factory restore on the system using the restore partition, you don't need to do an image. A factory restore will wipe the drive and set it up like it was new. Or are you getting errors when you try that also? What errors? You may be dealing with a bad hard drive not an issue caused by a virus.