HP Notebook 15-ac122tu no LAN internet access via Ethernet

[VAM_10]

i bought a HP Notebook 15-ac122tu laptop. I connected the ethernet but I'm getting an unidentified network message in connections and no internet access. OS windows 8.1.
The device status of my Realtek PCIe FE Family Controller says that the device is working properly.

please help.

 

[Laptop_Nerd]

Hi,

How are you trying to connect to the internet? Are you using a wired connection between the laptop and the modem/router? If you're trying to connect wireless please go back to Device manager and verify if your wireless adapter is listed as well under Network Adapter because if not you need to install the wireless adapter. Here's the link for the drivers: http/support.hp.com/us-en/drivers/selfservice/HP-15-Notebook-PC-series/8499326/model/8819356#Z7_3054ICK0KGTE30AQO5O3KA30R1.
Lastly is to check if there's an ON/OFF button on your keyboard for wireless.

 

[VAM_10]

I am using a wired connection. There is no problem with my wireless connection.