Hp Pavilion laptop white screen problem

fetan

Estimable
Jun 19, 2015
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Hi, I am using Pavillion 14 series HP laptop (core i3 with 4 GB RAM). Few months

before My laptop fell from the table then the web cam did not work even after given

a new OS. Then yesterday I see a complete white screen in my laptop. I check VGA

cable , external monitor was working fine. Then I do the hardware reset by open the

battery and hold the power button. Not working. Then I open the display and check

the connection. Now display is complete black. when i push the power button power

goes on but no display at all. By the way I try to check the display connection

while computer is running. I don't know what to do know. Can you guys help me??

Thanks Tanvir
 

viveknayyar007

Distinguished
Hello fetan

It looks like this is a hardware related issue. I can say this because your laptop is reflecting the display correctly on an external monitor.

Since it is not expected that you would have a spare laptop screen to test, I would suggest you to visit the nearest HP service center and get the issue diagnosed by the professionals.

Good Luck!!
 
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