hyper x cloud 2 not working

[caremal5]

Hi, I've recently been using my hyper x cloud 2 headphones with my pc and just had them plugged into a regular headphone port as I had no need for the mic and the wire is a little too long unless I'm gaming. Anyway's I went to plug them into a usb port but soon found out that there was no sound. I have an asus p8z77-v lx, I've tried every single usb port but have had no luck in getting them to work, has anyone else had a similar issue or knows how I could fix this please?

 

[elneelo]

Don't use usb ports. Use the mic and headphone jacks directly with the motherboard. See if that works.

 

[caremal5]

Hi plugging the headphones and mic in separately won't work as the mic needs to be connected to the volume controller which is a usb connection

 

[elneelo]

Hi plugging the headphones and mic in separately won't work as the mic needs to be connected to the volume controller which is a usb connection

Really? That's not how mine work

 

[caremal5]

Hi plugging the headphones and mic in separately won't work as the mic needs to be connected to the volume controller which is a usb connection

Really? That's not how mine work

Well the mic plugs into the left headphone and the headphone jack goes into the mic and headphone volume control. I can't plug the mic into a jack on my pc as it wouldn't reach. I need a proper solution if you have one please.

 

[elneelo]

Hi plugging the headphones and mic in separately won't work as the mic needs to be connected to the volume controller which is a usb connection

Really? That's not how mine work

Well the mic plugs into the left headphone and the headphone jack goes into the mic and headphone volume control. I can't plug the mic into a jack on my pc as it wouldn't reach. I need a proper solution if you have one please.

Ah I see what you're doing. It works with no usb port? You have tried on both usb 2.0 and usb 3.0 ? If it is a new item, you may have to return it I'm afraid. Genuinely unsure of what is wrong here.

 

[caremal5]

they worked previously, I remember vaguely having to do something with the sound mixer but not a clue what, and no they don't work with any usb port, the light on the controller comes on when plugged into a 3.0 but not a 2.0

 

[elneelo]

Ok, well there are no drivers to install for Hyper X cloud 2 (as far as I am aware), so I'm really not sure what's going on to be honest. I would recommend to take the safe option and RMA them. Test the replacement, and if you are still experiencing problems it is possibly a motherboard problem.

 

[Ultima_1]

I had the same, issue, i am running widows 8.1, i had to go into sounds from the control panel and select my HyperX as the default device as windows only saw it as a mic and not a headset, so the speakers were still set as default. it worked instantly, hope this helps

 

[Sicario187]

I used the control panel to deactivate my other Realtek soundcard. It worked fine after that. Just deactivate everything besides your new HyperX earphones

 

[CSGOgamerBanana]

Hi, I've recently been using my hyper x cloud 2 headphones with my pc and just had them plugged into a regular headphone port as I had no need for the mic and the wire is a little too long unless I'm gaming. Anyway's I went to plug them into a usb port but soon found out that there was no sound. I have an asus p8z77-v lx, I've tried every single usb port but have had no luck in getting them to work, has anyone else had a similar issue or knows how I could fix this please?

yes, i have, and im so angry abaout it, i dont understand... D:

 

[CSGOgamerBanana]

Hi, I've recently been using my hyper x cloud 2 headphones with my pc and just had them plugged into a regular headphone port as I had no need for the mic and the wire is a little too long unless I'm gaming. Anyway's I went to plug them into a usb port but soon found out that there was no sound. I have an asus p8z77-v lx, I've tried every single usb port but have had no luck in getting them to work, has anyone else had a similar issue or knows how I could fix this please?

i dont know how to fix it but i have the same issue.... im so pissed about it and dont know waht to do D:

 

[Hydrocop]

Trying to fix this issue as we speak and came across this.

If I plug the USB hub into 2.0 it lights up but the 7.1 button does not light up or switch on and off. In 2.0 its not recognised on my sound control or my device manager.

If I plug into a USB 3.0 it lights up again, the 7.1 button works as normal. Its recognised in my device manager as unknown usb device (device descriptor failed ).

I have uninstalled all my USB drivers, reset the computer and reinstalled them with the same problem.

 

[Emmet_1]

I'm having the same problem, Anyone have a fix?

 

[Hydrocop]

I'm having the same problem, Anyone have a fix?

 

[Hydrocop]

No fix for me. Contacted customer services they sent me a new one (just the usb hub) Worked just fine. Seems to be faulty hardware.

 

[AZHAR94]

Same goes to me here - bought HyperX Last April 2015

 

[f0cus_m]

Ur all a bunch of noobbs, u need to go control panel, hardware and sound, manage device, and click on ur headphones and click set as default and it will work 100%. Ur welcome.

 

[kpikid]

I just bought the Cloud2 and had the same no mic issue with Windows 10.

It is a pain and for 100 bucks well...anyway you have to click on disable and then enable in the recording properties to get the mic recognized. It is not a noob issue it is another windows x feature. Don't blame the user, blame MS.

 

[m4jorl3gend]

This worked for me:

1. Go to this link: http/www.hyperxgaming.com/us/support/technical/downloads?product=hscp&filename=CloudII_FW_Update_0005
2. Download the new firmware, install it.
3. Replug your headphones.
It should get recognised immidiatly.