Question HyperX Cloud 2 Cant distinguish Left from right and 7.1 not doing anything

[savagenoob]

I recently bought the HyperX Cloud 2 headset, and noticed that you cant distinguish left sounds from right sounds. I tried the headsets in a laptop and in my smartphone , and they sounded fine. Any ideas why this happens?

 

[lolocomotive]

I had the exact same problem until a few days ago, when suddenly, whithout changing anything and everything worked as expected, stereo was working and I could even enable windows sonic surround sound ans the 7.1 button was working. Now it doesn't work anymore, and I do not understand why, as I didn't change anything.