I am having issues with my Acer aspire 5251.

[glendoraregion]

When I start up it says it was not shut down correctly. I have tried the repair option and get the blue screen. I have also tried to reset back to factory settings and it gets stuck on the "please wait a moment" I've waited 30 minutes and it is still nothing. Any tips would be most appreciated! Thanks.

 

[ShadowsFury]

Sometimes the wait part takes longer (upwards to 1-2hrs).
If it starts doing a restart loop during the reset, you'll have to RMA it, as it is a hard drive issue.

But for now, I'd say wait a bit longer to see if the reset goes anywhere. Btw, was it a full factory reset or just resetting settings, etc to factory?