I cannot get an application to launch at all. Any help?

Left4Donut

Estimable
May 26, 2015
3
0
4,510
0
Alright, so the application in question is Corel Videostudio Pro X6. I have been using it for quite some time and it's been working fine up until a few days ago and now it won't launch at all. There's no error message, nothing pops up, I click on it and nothing happens.

I've tried uninstalling and reinstalling it, running it as an administrator, running it in compatability mode, and nothing works.

I did go into the Event Viewer and this is what I got:

Faulting application name: vstudio.exe, version: 16.0.0.0, time stamp: 0x51c07e76
Faulting module name: KERNELBASE.dll, version: 6.1.7601.19135, time stamp: 0x56a1c79e
Exception code: 0xc06d007e
Fault offset: 0x0000c52f
Faulting process id: 0xa68
Faulting application start time: 0x01d166ce49b2ebf7
Faulting application path: C:\Program Files (x86)\Corel\Corel VideoStudio Pro X6\vstudio.exe
Faulting module path: C:\Windows\syswow64\KERNELBASE.dll
Report Id: 8780ca1b-d2c1-11e5-8ce8-50e5494ff93a

Fault bucket 572268574, type 25
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: vstudio.exe
P2: 16.0.0.0
P3: 51c07e76
P4: KERNELBASE.dll
P5: 6.1.7601.19135
P6: 56a1c79e
P7: c06d007e
P8: 0000c52f
P9:
P10:

Attached files:
C:\Users\Alec\AppData\Local\Temp\WER1432.tmp.WERInternalMetadata.xml

These files may be available here:
C:\Users\Alec\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_vstudio.exe_8222c92cf75e15594ae8bfad27a4f03a14bee3_1ac02acd

Analysis symbol:
Rechecking for solution: 0
Report Id: 8780ca1b-d2c1-11e5-8ce8-50e5494ff93a
Report Status: 0

So does anyone have any ideas on what to do with this? I'm completely at a loss.
 

Mike2016

Commendable
Feb 16, 2016
1
0
1,520
1
Hi,

Just have a look to the following forum : http://forum.corel.com/EN/viewtopic.php?f=1&t=58668
The reason of your problem: a recent update of windows, especially if you are using windows 7
The solution: uninstall the two window's updates, KB 3126587 and KB3126593. Hide them. Do not accept now automatic updates.
This is probably a temporary solution but it works for many videostudio versions, probably for all.
There is also a hotfix solution from Corel for videostudio x8 and only for this version. However it does not solve everything. For example in my case (I do use videostudio X8), the software did not worked with *.mov videos and I had to unistall the two above updates to make videostudio work correctly.
Mike






 

Left4Donut

Estimable
May 26, 2015
3
0
4,510
0


When I try to install the service pack it says:
The installed version of the application could not be determined. The setup will now terminate.
 

Left4Donut

Estimable
May 26, 2015
3
0
4,510
0


I'm still waiting on a response from them. I came here in hopes of a quicker answer. =/
 

Mike2016

Commendable
Feb 16, 2016
1
0
1,520
1
Hi,

Just have a look to the following forum : http://forum.corel.com/EN/viewtopic.php?f=1&t=58668
The reason of your problem: a recent update of windows, especially if you are using windows 7
The solution: uninstall the two window's updates, KB 3126587 and KB3126593. Hide them. Do not accept now automatic updates.
This is probably a temporary solution but it works for many videostudio versions, probably for all.
There is also a hotfix solution from Corel for videostudio x8 and only for this version. However it does not solve everything. For example in my case (I do use videostudio X8), the software did not worked with *.mov videos and I had to unistall the two above updates to make videostudio work correctly.
Mike






 

justcolam

Honorable
Aug 17, 2012
1
0
10,510
0


Confirmed to be working. Thank you!
 

mk1505

Commendable
Apr 14, 2016
1
0
1,510
0
Don't bother contacting Corel. They'll simply tell you that x6 is no longer spotted and that you should either buy the latest version or take the free upgrade to Windows 10.

You're experiencing the same problem that all of us using older Corel products have experienced.

The problem stems from a security update released for Windows 7 by Microsoft. What you have to do is go into control panel, programs, view your update history and uninstall following security updates as well as prevent them from reinstalling.

KB312587
and
KB3126593

Once these are uninstalled restart your system and the program should start working again.
 

Kim_40

Commendable
Apr 24, 2016
1
0
1,510
0


I am having the same issues-- on both my laptop and desktop. Both worked fine for years and now suddenly won't load. We reinstalled to no avail.
 

spunki

Estimable
Dec 26, 2014
2
0
4,510
0
Please help me! I have the same problem, and I can't handle it.

Log Name: Application
Source: Application Error
Date: 13.6.2016 г. 08:22:47 ч.
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: JHONSON-PC
Description:
Име на приложение с грешки: vstudio.exe, версия: 15.0.0.0, времево клеймо: 0x4f17287b
Име на модул с грешки: KERNELBASE.dll, версия: 6.1.7601.23418, времево клеймо: 0x5708a7e4
Код на изключение: 0xc06d007e
Отместване на грешка: 0x0000c54f
ИД на процес на грешка: 0x83c
Начален час на приложението с грешки: 0x01d1c5339dbefc22
Път на приложението с грешки: C:\Program Files (x86)\Corel\Corel VideoStudio Ultimate X5\vstudio.exe
Път на модула с грешки: C:\Windows\syswow64\KERNELBASE.dll
ИД на доклад: dc8deee4-3126-11e6-ad65-00c0267420df
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2016-06-13T05:22:47.000000000Z" />
<EventRecordID>2022</EventRecordID>
<Channel>Application</Channel>
<Computer>JHONSON-PC</Computer>
<Security />
</System>
<EventData>
<Data>vstudio.exe</Data>
<Data>15.0.0.0</Data>
<Data>4f17287b</Data>
<Data>KERNELBASE.dll</Data>
<Data>6.1.7601.23418</Data>
<Data>5708a7e4</Data>
<Data>c06d007e</Data>
<Data>0000c54f</Data>
<Data>83c</Data>
<Data>01d1c5339dbefc22</Data>
<Data>C:\Program Files (x86)\Corel\Corel VideoStudio Ultimate X5\vstudio.exe</Data>
<Data>C:\Windows\syswow64\KERNELBASE.dll</Data>
<Data>dc8deee4-3126-11e6-ad65-00c0267420df</Data>
</EventData>
</Event>

I followed all the instructions in this topic, and yet the problem continue to have it.

I looked for updates and 3126587 KB KB3126593 but I found installed on my system only 3126587 KB. Uninstalled it, I did a full clean disk "C", I noted the option Windows Update Cleanup, then you restart the system, but the problem I have it again!

 

spunki

Estimable
Dec 26, 2014
2
0
4,510
0
Is there no one here who can help me??

I need urgent help. Why does everyone keep quiet? Why here in this forum are answered only to the particular specific users?
 

jeopardy

Commendable
Jun 18, 2016
1
0
1,510
0


Hello. Try to uninstall the Update KB3147071. It works for me. Advised me if it works on your system. Good luck.
 

Smittyncrew4826

Commendable
Mar 2, 2016
1
0
1,510
0
Windows 7, Corel VS X6, as of 11/2/2016, these Windows updates cause this problem of X6 not starting. You must go in and uninstall them in control panel, unless Corel has decided to patch X6. I just added the last one a couple weeks ago when it quit working again.
KB3126587
KB3126593
KB3140410
KB3146706
KB3153171
KB3147071
KB3185330
 
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