i can't download an antivirus

younessftr

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Feb 21, 2017
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i had a rude skype video call which can be the cause of getting my pc that i just bought infected.
i analised my pc many times using malewarebytes and housecall but i didn't find anything wrong in my pc and i still can't download an antivirus .
please help me solve my probleme.
 
That you can't download an antivirus is really odd.

Try booting up the computer in "Safe Mode with Networking" (instructions included below) and then try downloading the program(s).

If you can't then, I would consider getting it from someone else, and putting it on a USB drive and try and run it that way.

Should all of those not work, then I would look into backing up what you can, and resetting the computer.

How to enter "Safe Mode" when booting the computer.

In Windows 8 and 10...

As your computer restarts, press F8 (possibly a few times) to enter "Safe Mode"

a. Press the "F4" key to Enable "Safe Mode".
(The computer will then start in "Safe Mode" with a minimal set of drivers and services.)

b. Press the "F5" key to Enable "Safe Mode" with Networking.
( Once "Safe Mode" with Networking starts, Windows is in Safe Mode, with additional network and services for accessing the Internet and other computers on your network.)

c. Press the "F6" key to Enable "Safe Mode" with Command Prompt.
(In "Safe Mode" with "Command Prompt" starts Windows in Safe Mode, with a Command Prompt window instead of the Windows interface. This option is mostly only used by IT professionals.)

Now sign in to the computer with your account name and password. (If you have one set.) When you are finished troubleshooting, you can exit "Safe Mode" restarting your computer.


In Windows 7/Vista/XP...

1. Immediately after turning on the computer, or restarting it (usually after you hear your computer beep), tap the F8 key, repeatedly, in 1 second intervals.

2. The computer will then display hardware information and run a memory test.

3. Next the "Advanced Boot Options" menu will appear.

4. In the "Advanced Boot Options" menu use the arrow keys to select "Safe Mode" or "Safe Mode with Networking" and press ENTER.
 

younessftr

Prominent
Feb 21, 2017
4
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510
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younessftr

Prominent
Feb 21, 2017
4
0
510
0


 
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