I can't read any disks PLEASE HELP

[Xodom]

So I'm trying to install cyberlink powerdirector 12 on my PC through the install disk, but the problem is, even though my computer acknowledges that the disk is there, it refuses to read it. I click on dvd icon and it says it's blank.What can I do? Alos, I tried to open something in media player just now and I got this: "Windows Media Player cannot play this DVD because there is a problem with digital copy protection between your DVD drive, decoder, and video card. Try installing an updated driver for your video card". I don't know what to do

 

[scout_03]

do all the update needed and retry .

 

[Xodom]

do all the update needed and retry .

I already checked to see if there were any driver updates but it said they were all up to date

 

[scout_03]

try another dvd in this reader and if nothring work you need a new one .

 

[Xodom]

try another dvd in this reader and if nothring work you need a new one .

The thing is, it's a new drive. I have two drives, one BD and one regular DVD, both new (from July) that I've only used a handful of times. They acknowledge that there is a disc there, they just can't play it/read it".

 

[scout_03]

this is a retail copy of the cyberlink or a copy from the retail disc try it in another cd reader .

 

[Xodom]

I tried it in the cd reader on my dad's pc, it works there. Also, I tried a few music cds and a few movies on the disk reader, every time it was able to correctly identify the type of disc (dvd, cd, bd) but was unable to play or read the disk.

 

[scout_03]

but was unable to play or read the disk this means you need a new one the reader it out ,you could try to dust it off with a air can could work or not .

 

[Xodom]

but was unable to play or read the disk this means you need a new one the reader it out ,you could try to dust it off with a air can could work or not .

The thing is, it's BOTH drives. Both of which I bought in July, from two different companies. I have a friend who's going to lend me a drive tomorrow to see if it's the computer (some random missing codec or something) or if it's the actual drives, which I think is highly unlikely. I'll let you know what happens

 

[scout_03]

what happens to the other drive did it burn or stop i would give a eye on the psu if it burn the drive .

 

[Xodom]

It was a software issue. Another media player was sharing rights and was messing it up. I uninstalled it and now everything works fine

 

[scout_03]

2 media player software and i think no one of them was the default player so i learn something more today .