i have a Acer Aspire Computer with windows 10 and videos are not playing i have sound but no picture

Mar 13, 2018
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i have just had a new Acer Aspire Computer installed with Windows 10. All video's will not play. I have sound on them but no picture when turned on. Please assist me I am 80 years old and not technically minded.
 
May 11, 2018
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Only specific videos on the Internet but also some videos on pc (for example vlc videos)

 
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