I have uninstalled and then rebooted my PC but still no audio. I went to HP to download the drivers but it says theyre not for

[brooseen]

I need help with getting my audio back so i can stream to twitch and also watch youtube WITH SOUND.

 

[ffg7]

what is the make & model# of the hp laptop?

 

[brooseen]

what is the make & model# of the hp laptop?

its a pc, HP Compaq dc5850 Small Form Factor

 

[ffg7]

what windows & version as in 32bit or 64bit are you using?

 

[brooseen]

what windows & version as in 32bit or 64bit are you using?

64 bit windows 7 home premium

 

[ffg7]

http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=3658112&swItemId=vc_75954_2&swEnvOid=4058
what does it show in device manager for soundcards?

 

[brooseen]

http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=3658112&swItemId=vc_75954_2&swEnvOid=4058
what does it show in device manager for soundcards?

https://pbs.twimg.com/media/CMvPLINWwAANKbD.png https://pbs.twimg.com/media/CMvPE4JW8AEsJIn.png

 

[ffg7]

I just get a black box with a white x in both links.

 

[brooseen]

I just get a black box with a white x in both links.

its says it working properly

 

[ffg7]

still not working & the reason it works on yours is it is still in your cache.

 

[brooseen]

still not working & the reason it works on yours is it is still in your cache.

? yea i told u what it is, it says i have audio that is working https://pbs.twimg.com/media/CMyo6fjWwAAPBC2.png

 

[hang-the-9]

still not working & the reason it works on yours is it is still in your cache.

? yea i told u what it is, it says i have audio that is working https://pbs.twimg.com/media/CMyo6fjWwAAPBC2.png

That is not the full audio driver. Try running Windows Update and check the optional components when it lists items to update, select all the ones there and install the updates. Check sound again. When you check with HP for the drivers make sure you have the right model and operating system selected.

 

[brooseen]

still not working & the reason it works on yours is it is still in your cache.

? yea i told u what it is, it says i have audio that is working https://pbs.twimg.com/media/CMyo6fjWwAAPBC2.png

That is not the full audio driver. Try running Windows Update and check the optional components when it lists items to update, select all the ones there and install the updates. Check sound again. When you check with HP for the drivers make sure you have the right model and operating system selected.

I ran an update on the audio driver before i posted to toms guide. And when I put my computer on HP to get the new driver its the exact model

 

[brooseen]

Whenever I plug a sound device into the jack it cannot detect a sound device

 

[ffg7]

being a desktop there should be an audio & mic jacks in the front so have you tried the front audio jack?

 

[brooseen]

being a desktop there should be an audio & mic jacks in the front so have you tried the front audio jack?

yes im plugging to the audio one with the headphones picture below the jack, beside it is the one with the mic

 

[ffg7]

does it work on the back green speaker connector?