I just bought a new headset with a single audio/mic cord, and my laptop only has one audio/mic combo jack, but mic doesnt work

Cowmanben

Estimable
Sep 6, 2014
7
0
4,510
0
I just bought a brand new Bose QuietComfort 15 headset, and it comes with only one cord for both audio and microphone. My asus laptop only has one audio/mic combo jack. When I plug my headset into the jack the microphone doesn't pick up sound or even show that it is present. The only mic that is shown is the internal laptop mic. I have checked every physical attribute and nothing is wrong or off. If anyone knows how to fix this please help!
 

Cristi72

Estimable
Jun 25, 2014
155
0
4,710
40


From the manual (page 22):

"This combo jack can be used to connect (...) audio speakers or headphones, OR can be used to connect an external microphone (...)", so unfortunately you cannot use both of them at the same time :( ...

In order to make your headphones work as they should, you must buy an external USB audio card, something like this:

http://www.amazon.com/Syba-SD-AUD20101-Adapter-VT1620A-Controller/dp/B00JOCK6EK/ref=sr_1_1?s=pc&ie=UTF8&qid=1410152098&sr=1-1&keywords=usb+sound+card

Or this, to make justice to the headphone's audio quality:

http://www.amazon.com/ASUS-Xonar-U7-Sound-Card/dp/B00E7QA9E0/ref=sr_1_22?s=pc&ie=UTF8&qid=1410152098&sr=1-22&keywords=usb+sound+card

Just remember you will still need an adapter:

http://www.amazon.com/Bose-40399-headphones-airline-adapter/dp/B008F5JXA0 , or:

http://www.ebay.com/itm/BOSE-airline-headphone-adapter-for-QC-2-3-15-20-and-AE2-headphones-airplane-/221497458325?pt=US_Replacement_Parts_Tools&hash=item339246fe95.

The three-section plug will go into the headphone jack and the two-section plug will go into the microphone jack.

You could try contact the Asus support, but I doubt they could find another solution.
 

Cowmanben

Estimable
Sep 6, 2014
7
0
4,510
0


Those are not the headphones I have, and that adapter is not in the package ;_;
 

Cristi72

Estimable
Jun 25, 2014
155
0
4,710
40


I know they are not the same, I just showed you how the adapter would look. You didn't receive any other accessories in the box, a cable or something?

EDIT: I just observed you said you only have a single jack plug onto your laptop; in this case, you cannot use the microphone and the headphones at the same time. What is the exact model of your laptop?
 

Cowmanben

Estimable
Sep 6, 2014
7
0
4,510
0


It's an Asus X75A
 

Cristi72

Estimable
Jun 25, 2014
155
0
4,710
40


From the manual (page 22):

"This combo jack can be used to connect (...) audio speakers or headphones, OR can be used to connect an external microphone (...)", so unfortunately you cannot use both of them at the same time :( ...

In order to make your headphones work as they should, you must buy an external USB audio card, something like this:

http://www.amazon.com/Syba-SD-AUD20101-Adapter-VT1620A-Controller/dp/B00JOCK6EK/ref=sr_1_1?s=pc&ie=UTF8&qid=1410152098&sr=1-1&keywords=usb+sound+card

Or this, to make justice to the headphone's audio quality:

http://www.amazon.com/ASUS-Xonar-U7-Sound-Card/dp/B00E7QA9E0/ref=sr_1_22?s=pc&ie=UTF8&qid=1410152098&sr=1-22&keywords=usb+sound+card

Just remember you will still need an adapter:

http://www.amazon.com/Bose-40399-headphones-airline-adapter/dp/B008F5JXA0 , or:

http://www.ebay.com/itm/BOSE-airline-headphone-adapter-for-QC-2-3-15-20-and-AE2-headphones-airplane-/221497458325?pt=US_Replacement_Parts_Tools&hash=item339246fe95.

The three-section plug will go into the headphone jack and the two-section plug will go into the microphone jack.

You could try contact the Asus support, but I doubt they could find another solution.
 
Thread starter Similar threads Forum Replies Date
Nedgy Laptop General Discussion 6
James235 Laptop General Discussion 1
olg1976 Laptop General Discussion 1
Diarnurrizky Laptop General Discussion 0
Noahman1234 Laptop General Discussion 2
K Laptop General Discussion 1
M Laptop General Discussion 1
D Laptop General Discussion 5
J Laptop General Discussion 1
S Laptop General Discussion 3
K Laptop General Discussion 3
O Laptop General Discussion 2
F Laptop General Discussion 5
K Laptop General Discussion 1
S Laptop General Discussion 1
Ryan_78 Laptop General Discussion 2
A Laptop General Discussion 1
P Laptop General Discussion 1
M Laptop General Discussion 9
C Laptop General Discussion 27
Similar threads
Question Why is my laptop (that I literally just bought) at 100% CPU? (Windows 10)
Review Best laptop I ever bought
Question A value of a laptop bought 1 year ago but used 1 month?
Question I have BSOD screen for a couple time since i bought the laptop.
do you think this laptop I bought will be to slow.
I have a Dell Inspiron 15 model #3542 that is still in the box & has never been used. My parents bought it for me last year &
Bought New hard drive
How can a laptop be bought 1 and a half years "ago" I bought it last year in 2017 but the manufacturers date is 11/09/18 that
I bought new laptop Lenovo IdeaPad 320 and it's not working properly and when I'm trying to open the apps like Skype or any ap
I bought an imac as a gift and my friend cannot get the @ symbol using the shift key , it is a wireless RF 333 mini keyboard ,
i bought lenovo ideapad 330 last week.it is draining quicker....how can i fix it
Just bought a random HDMI cabel and i started to worry
Bought an omen laptop and was scammed!
Same problem. I bought my son an Acer Aspire One D270 and now we can't get into it because he forgot his password. I have trie
Bought ASUS computer in June 2016, model was discontinued by August 2016...
Warranty for used laptops not bought off specific site?
I just bought a Kotion Each G2000 headset and my laptop only has one jack for microphone and it comes with two Jacks
i bought a headset with a headphone and microphone jacks but my computor has only one headphone
Just Bought Razer Kraken Pro Neon, My laptop has on headphone jack and the mic doesnt work
I just bought a new headset with a single audio/mic cord, and my laptop only has one audio/mic combo jack, but mic doesnt work

ASK THE COMMUNITY