I just need some answers on how to remove a hacker from my home with my kids

[chylesb]

Alright now i know i sound crazy but i am so hacked i just purchased my dream machine for gaming and it was alot of pennies to pinch but i went to set it up was just going to use my hard drive from my older comp and use the windows also well long to short on that windows said no i bough cheap key off of internet for 8 bucks and things started to act a little weird so i went and got a full dvd version and now as crazy as it sound the dvd transfers the virus and ot seems as though my new rig is bitcoin mining and i have no rights on it and i have lost my email adress its just gone and no one can help i have paid out over 1000 bucks to local guys but nothing there so much more but really they thought i was nuts till they seen it to. And i beleive it may be a local atack as they can conect via wifi when the internet isunplugged and the files i have taken from them are for very old server stuff and i juat am at wites end they are in everything in my home i really am getting worried thanks in advance for anyone that can help and i know this is just crazy but its all so very real

 

[COLGeek]

Time to change all network settings (admin password, wifi passwords) and a clean, full install of Windows with a clean ISO downloaded directly from Microsoft. Do you also have questionably sourced games on this rig?

If you have more than one system on this network, you should also scan them for malware/viruses immediately.

 

[chylesb]

ok well I did all that and now still there here they are in my firmwear and bios/efi in all 6 computers I have no I dea what todo its all steaming from an wininit file that seems to announce to them when I come on or try to leave there cluster and sometimes I get close but they just sshut me down and the second I install a usb with a clean version of windows its corrupted. Cds also and well lets Not get into the hell the shadowcopy vdrive x: is giving me so anyone got a maybe try this in mind? Please I'm pretty sure my wife is going to string me up by my toenails if I cant justify all the money in trying to fix this and how can a person make you into a data server. sry I get going and cant stop well thanks in advance oh ya had 2 new network setups and they still got threw.

 

[COLGeek]

Getting into your firmware/UEFI/BIOS across multiple types of devices is highly unlikely, not feasible. Time for the nuclear option. Wipe all and reinstall OSes from the ground up.

See here for some pointers to secure yourself: http/www.tomshardware.com/faq/id-3098406/home-cybersecurity-recommendations.html

Start with securing your network, then secure your devices.

Yes, this does sound crazy. Good luck.

 

[jonquil.linnette]

No. Sorry moderator but you're wrong. I lost my ProBook to a malicious BIOS update myself. It was done via network sniffing and remote desktop sharing.

You need a GOOD router with SECURE network settings to even have a shot at fighting this. What kind of router do you have now? The only reason I believe you is because I was attacked by a professional, targeted attack... and yeah, everyone is going to think you're nuts until they end up getting attacked themselves after connecting to your network. My boyfriend watched his BIOS go up in smoke within minutes of connecting to my network. My roommate wouldn't let me do anything with the network, and it took me moving somewhere else where I would have full network control to finally get anywhere with it (I'm an ex system admin, so I had a better chance than most people at figuring out what was happening and how to protect against it).

The settings you need: a secure admin password utilizing a mix of upper and lowercase, numbers and symbols, as well as a secure wpa2 password doing the same, and mac address filtering with a whitelist of only your devices being allowed on the network, no UPnP allowed, no WPS allowed either. No open ports, no port triggering either. Don't use a router your ISP supplies but get a GOOD router like Netgear or Linksys and bridge out your ISPs router. Then do a fresh system install on all your devices on your network. Change ALL your passwords to secure passwords as I described. ALL OF THEM. Install a software firewall on ALL of your devices as well, and use a VPN on your cellphones. I am not even kidding about the cellphones. Also, don't use any email on your cellphones - disable it entirely. Enable two factor authentication on every account you can enable it on. Only enable data on your cellphones while you're actively using it.

This covers all the loopholes they can use to get in. Good luck. After about a month you can start relaxing more but be more careful from now on. There is a LOT of money to be made off piggybacking off computer and cellphone users right now and most folks don't keep their devices or accounts very secure by default.

 

[chylesb]

well ya I seem to be the crazy guy no one beleaves me at all they "hackers" Have stolen the keys and I found a script that finds them and pulls them and in stalls a generic version of a store demo key I have paid yet another tech for the same of theres nothing wrong and and also have purchased microsofts one year protection and still fine till there gone but no one will even listen to whats going on and you who thinks it crazy come on micro soft hooks to your computer with no wifi signal or lan plugged in and you think its to har to set a person up in a virtual mashine and abuse the resorses I have even found a pay account for bitcoin minging that I don't know how to do and I sure am not gting money from it all I know isits a really crappy feeling knowing everything has either been tossed aside to neverbe turned off or at a police station waiting to be scanned with nothing more then what I have done cause well nothing can jump platforms not with a universal udf code or anything comeon do ya think that tires are square or the earth is flat but well thanks for having your thoughts of pitch fork and club with a side of mob mentality for what we don't know..And to you miss thanks for one and I hate to say this but feels like I have lost I don't have a hope anymore I am to about 12grand in total with nothing mote the just the lose I have tried it all and just wish someone that thought this was real was cloce enough to help me not that I could really afford anymore now but I just don't get how all these so called techies have never heard of this is this some thing that just gets wiped or do people just head of the grid there is very few cases but how are u targeted and why is it cause I was short with a Microsoft employee or cause I kicked the but of someone online in a videogame or is it because of location and some one that has just gotten to learn something from a friend because there is a ton of git hub and pastbin files on my computers with windows names on them every computer is a server set as a VM like pop that's my head cause I never thought this could be real and well it is I cant even get owners rights on any machine or even get into group policy that I never set up. there was only ne guy that ever touched a computer in this house that wasn 't e and I'm sure there is a hint of blame to be put there with well his little unethical way of doing business and its not just talking out my but I know and have proof but again all of which will take time to sort out that all said I still could take any advice att all or if trash it and move is all I have left.i have gone through 3 routers and morexspencive then ast I have avg full everything and nord vpn but cant find nothing right after the first reboot after install and if I snoop to much windows shuts me out or the hackers and that will be all if ya want to see others with the issues windows has a post my laptop has been turned into a server really tell me these cases are not literally identical down to the avg specs are different and I just wish I knew more . seems windows does now and they have a loc on my computers and all drivers are downgraded to olderversions but even with purchasing the package no one has contacted me or even the employ that just keeps reinstalling windows and about 5 mins after there gone for the night bam computer kicks on and the win xp files start to install with sql and a bunch of older set ups and then the virtual drive starts to fill that is masked in the page and hiber files so when they get back to help me agin the next day its back to square one and the thoughts of no end in site come flushing to the mind well as you can tell when I can get on is very speratic and by my one run on sentence and spelling I'm trying to get this out there and sorry I'm just at a loss and kids are well that last thing I want to let down I coud not even get my 12 daughter her phone for xmas cause of this crap oh ya and they taunght and toy with ya to

 

[darkbreeze]

There is NOTHING, AT ALL, PERIOD, even if I was senseless enough to believe even a portion of what I've read here from you two jokers, that could survive the complete removal of all partitions on the OS drive and reinstallation of Windows, AND, a reflash of your bios firmware.

And I'm absolutely not saying that I believe somebody was capable of maliciously replacing your bios firmware in order to control or compromise your system in the first place because we deal with every kind of possibility AND nutjob on the the entirety of the internet, plus most of us read in depth investigations into the kinds of infections and hardware vulnerabilities that either exist or are possible and I've never encountered ANYTHING that even remotely indicated something like that is an ongoing possibility.

Assuming, for the sake of argument only, that you are the one person in the world that this was ever successfully perpetrated against, there is no possible way for any malicious software to still exist anywhere on your machine if you flash the bios with a known good image from the manufacturers website, completely remove all the existing partitions on the target drive and reinstall windows. None. At ALL.

So that's what I'd recommend and if that fails to end your woes (And it probably wouldn't hurt to do this on every device connected to your network AND take some additional precautions along the lines of using a router with modern protections, good password schemes and either a physical or software firewall enabled) then you either have a split personality that is installing malicious software while in control or you are simply imagining the whole scenario and it's entirely up to your imagination.

ALSO, in the future, do us ALL the favor and courtesy of posting in paragraphs instead of gigantic run on sentences that result in unreadable walls of text. It's rather obnoxious doing that and whether you're using a phone or not to post is no excuse. I send texts and post messages by phone all the time and can take the time to break them up into paragraphs, as do others, so you can do the same if you want people to extend the courtesy of an answer to any future replies or posts.