I've not a suggestion to offer aside from supporting the one saying, "return...New should not happen..." ! My comment is one of feelin your pain! I'm having identical issues on both, two of two Android tablets! One set of shenanigans and then, another! Ridiculousness. So, by a friend's good Grace I'll be able to purchase from her a secondhand MacBook. Cannot wait! Apple products are so far, superior quality to Android from all the research I've done. Four Androids deep & jump in ship for sure! Good luck to you.