i plugged a samsang galaxy s4 into my windows 8 toshiba laptop, as soon as i did it turned off and is now showing no sign of l

[jalls83]

what can i do guys?? its 2 am here im freaking out!

 

[COLGeek]

Sounds like a possible short occurred.

Disconnect the phone from the laptop. Remove the battery from the phone. Wait a couple minutes and replace the battery and attempt to power on. Does it work?

Also, if you connect your charger to the phone, does the charging indicator show?

 

[jalls83]

sorry about this man, but iwas talking about the laptop any ideas?

 

[JakeTheITGuy]

Try this:
1. Remove the phone and cable from the laptop.
2. Remove the laptop battery (if you can)
3. Wait 15 seconds and then put the battery back in.
4. Power up the laptop.

Let me know how it goes.

 

[COLGeek]

Try this:
1. Remove the phone and cable from the laptop.
2. Remove the laptop battery (if you can)
3. Wait 15 seconds and then put the battery back in.
4. Power up the laptop.

Let me know how it goes.

Try this, but add a step 2.5. With the battery removed, press the power button to discharge any residual power stored in system components.

 

[jalls83]

sorry guys not really solved i just have a little phone and big fingers, iv tryed all this still nothing !!

 

[COLGeek]

Will the laptop power on with the battery removed and only the AC adapter connector attached?

It really does sound as if the laptop was shorted at this point. If under warranty, you should be able to get exchanged/repaired. Plugging in USB devices obviously should not cause these sorts of issues.

 

[jalls83]

no it wont, its showing no sign of life what so ever, no lights nothing

 

[COLGeek]

Is the system under warranty?

 

[jalls83]

yes but no point, the big thing is i have work in 4 hour and going to lose my job

 

[COLGeek]

Look inside the USB port you plugged your phone into. Does there appear to be any foreign objects stuck in the port itself? Does anything look out of place (causing the short)?

 

[JakeTheITGuy]

yes but no point, the big thing is i have work in 4 hour and going to lose my job

Do you have an external monitor?

 

[JakeTheITGuy]

Stupid question but, did you charge it?

 

[JakeTheITGuy]

What do you need to do in your work? if so, you have a mobile phone... Don't freak out here! If there is something important on your laptop, take the hard drive out and put it into a desktop. You have 4 hours.

 

[jalls83]

i dont have an external monitor and yes it was on about 25% i dont have a desktop ether

 

[COLGeek]

How about an HDTV that you can connect via HDMI cable? I assume there is some work product on the laptop that is due. If so, what is it? Or, is the issue the dead laptop (work item) itself?

Did you check the port as previously asked?

 

[jalls83]

id rather not go into what its about, but a power point document and yes work owns the laptop as well, i think ill just run the gurntlet thanks guys