I tried to update my samsung galaxy grand prime phone.but it stopped in the middle.now it keeps on switch on and off repeatedl

Arunodi Hwa

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Nov 23, 2016
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I tried to update my samsung galaxy grand prime phone.But it stopped in the middle.Now it keeps on switching off and on repeatedly.Even the display doesn't come.What should i do?
 

Arunodi Hwa

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Nov 23, 2016
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Oh I'm sorry I've not mentioned it. I did android system update.It was coming all the time in my notification panel and troubling me.So I tried to update.
 
To start I would try turning it completely off and if possible pull the battery. After a few minutes, replace the battery and plug it in to charge, while it is still turned off. Once fully charged, try turning it on again and see if it will load.
 

Arunodi Hwa

Commendable
Nov 23, 2016
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1,510
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Arunodi Hwa

Commendable
Nov 23, 2016
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I did the same , but it didn't work. The display doesn't come. It says "optimizing apps" and repeats switching off and on. What if I take my phone to repair? Will they be able to repair it?
 

Arunodi Hwa

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Nov 23, 2016
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These are the instructions I give out on how to do a "Hard Reset". This is what they would do, if they are completely clearing out the phone.

NOTE: Doing this will clear 'all' the data on your phone, so it is suggested you not choose this option unless you have to, or aren't worried about losing anything on the phone.

Be sure you back up any data you want to keep, to a computer or cloud account, before doing the reset.


To "Hard Reset" the phone...

1. Make sure that the phone is actually powered off.

2. Remove your SD card, if there is one in the device.

3. Press the "Power" and the "Volume Up" buttons, together, until you see the start-up logo on the screen.

4. Once you can see the logo, release the buttons and allow the device to enter the "System Recovery Mode".

5. Next use "Volume Down" button to get to the "wipe data/factory reset" option When in recovery mode the "Volume Up" and "Volume Down" buttons are how to can navigate and highlight what option you need.

6. Once you have selected the "wipe data/factory reset", press the "Power" button to select that option.

7. On the following screen, repeatedly press the "Volume Down" button until the "Yes - delete all user data" option is what is selected.

8. Then press the "Power" button to hard reset the phone.

9. If you took your SD card out in step 2, when the device is up and running again, reinstert the SD card.
 

Arunodi Hwa

Commendable
Nov 23, 2016
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