Immediate Thermal Shutdown After short use of CPU/GPU intensive apps

SquanchThis

Prominent
Jul 6, 2017
2
0
510
0
Immediate Thermal Shutdown After shut use of CPU/GPU intensive apps. Any ideas what is happening. I tried calling warranty in which they said it was a software issue, the Smart friend told me it was a hardware issue. My laptop will use a thermal shutdown while playing video games 5 seconds or bit coin mining in 5 seconds. (I installed bitcoin miner just to prove it wasn't a video game problem like warranty was trying to tell me. I'm assuming that 5 seconds is not nearly close enough time for these things to shutdown. Can I get any help??

Edit: I am running Windows 10, 8 GB of ram, HP Pavillion, GTX 1050, and and i5-7300HQ. My laptop use to work just fine. I would play Overwatch all the time with no problems. I started Playing PLayer Unknown Battle Grounds recently and it was fine as well the first couple of weeks, then for some reason my fps dropped hard. Then after trying to play again I have noticed that SOMETIMES the Nvidia Control Panel doesn't even detect the GPU. This still occurs sometimes but for the most part after 5 seconds in the game either the game will crash or the computer will do a thermal shutdown, or I will receive a BSOD(I think, sorry it only came up twice and I wasn't able to get more codes or information from the screen). Or even sometimes I will be able to play the games without the errors BUT the fps is SUPER LOW. The fans only turn on once the games crashed. If I need to add any more info, please tell me so. I thank all that are trying to help me considering this a fairly new computer and I've spent a lot of my money on this thing. The same thing occurs not just for PUBG but for Overwatch as well. I have tried reinstalling the Windows, the drivers, the game, everything I can think of. Thanks again.
 

Supahos

Honorable
Nov 11, 2013
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11,010
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Download and run MSI afterburner with an overlay to show cpu and GPU temps and start spamming screenshots to ensure you get one of the temps spiking. Software can't make a computer that is functioning properly overheat
 

SquanchThis

Prominent
Jul 6, 2017
2
0
510
0


Thanks for the advice man, I downloaded this and Open Hardware Monitor and they will not show GPU temperatures... I assume that there is not over heating since the applications crash before there is any real time for them to get hot.

Edit: MSI after burner shows me the CPU core temps but there were not temp spikes, this is from entering the game's lobby then crashing.
 
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