Internet freezes after working for 15-20 mins

koushik

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Nov 7, 2011
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I had Mozilla Firefox installed in my Acer laptop. I have Windows XP3 OS. For the last few months, Firefox used to freeze suddenly after working for 15-20 mins. I then used to close firefox and then tried to restart it. However, a message used to pop up "Firefox is already running, but is not responding. To open a new window, you must first close the existing Firefox process, or restart your system." I used to press Ctrl+Alt+Del and used to select firefox.exe and click on End Process. Even after that Firefox will not restart. I had to restart my laptop. I uninstalled and installed Mozilla several times and then changed to Google Chrome. But now I find Google is also freezing after working for some time. I have QuickHeal Antivirus installed in my laptop since the last 6 years and generally do not open more than 3 to 4 tabs at a time. I do not use WiFi to connect to internet. Can anyone help?
 
Hi,

First thing you want to do in your case is to make sure there's no malware or virus in your PC because the fact that you already uninstall/reinstall both browsers and it didn't help that could be an indication of malware or infections. Here are some steps or tutorials about removing virus/malwares.

http://www.tomsguide.com/faq/id-2602295/protect-remove-virus-malware-rootkit-infections-layman.html

http://www.tomsguide.com/faq/id-1691891/removing-malware-proven-completely-remove-bitcoin-mining-malware.html
 

koushik

Distinguished
Nov 7, 2011
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18,510
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